I know that YMMV when it comes to jobs at Ameriprise Auto Home, but I love mine. I do claims support and I feel that, with the trend in recent years, from the LEAN environment to the changes on how I do my job, I feel the company is going in the right direction, both before and after the purchase by American Family.
I've been here 5 years in this role and, while I felt at first like I was expected to get the info and get the caller off the phone, lately, I feel the opposite is true. They have embraced a true "the customer comes first" mentality, one that brings to mind the mentality of Kwik Trip, another Midwest-based company. I feel now that I can do my job better and truly more efficiently in the long run because I'm being empowered to do my support job in such a way that it is more truly about support now.