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Conflict Management
Give me your best resources for learning to manage conflict and difficult people in the work place.
Ready, set, go!
Leena Patel
CEO of Sandbox2Boardroom, Innovation Expert
91
11/27/19 at 3:59AM UTC
In our firm (and for our clients) we administer profiling tests to determine team members conative strengths (ie. their intuitive abilities versus the skills they are trained in which may or may not be the way they naturally problem solve). From the results, we can determine if people are the right fit for the role as well as how compatible they are – or how likely they are to clash – with colleagues, plus, how to manage any potential conflict from arising. It's an amazing (and enlightening) process to go through. The big a-ha: Sometimes difficult people are not difficult – they just think and problem solve differently to us. Once we fully get them and they get us, it can make for much smoother sailing because we are no longer speaking different languages.
Elinor Riggs
24
11/19/19 at 11:15PM UTC
I love the Crucial Conversations course from Vital Smarts really impactful: https://www.vitalsmarts.com/crucial-conversations-training/
Stephanie KoehlerData loving storyteller
291
11/19/19 at 10:39PM UTC
I had lunch this afternoon with a career coach who uses the 'Circle of Conflict' method. I found a good explanation in this video: https://www.youtube.com/watch?v=ufnCXK275kk
Stephanie KoehlerData loving storyteller
291
11/20/19 at 3:24PM UTC
The coach also recommends: Courage over Comfort: Rumbling with Shame, Accountability and Failure by Brene Brown
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