I work for an essential business and most of our employees have had to come into work during the pandemic.
One of my employees has the ability to work from home but when they do work from home they are asking others at the plant to scan documents to them so that they can do their work. Their working from home also puts undue stress on the other team members because they have to cover while they are out. There have been several instances lately where they have texted me the night before or that morning and said that they need to work from home due to childcare issues. Other employees feel that the person is taking advantage of the situation. When I recently completed their year end review I mentioned the extra work that I and the other staff members have to do to cover for them when they are out and the sense of frustration that it brings to the team. They mentioned yesterday that their children would be off of school but they felt that their spouse would be able to stay home. Last night I got a text that they would have to stay home because their spouse could not. I'm looking for guidance on how to approach them about this