When to let someone go if it will leave you short-handed
Hi,
I run the marketing team at a small (currently) but very fast growing company. Right now the team consists of 3 other people, all who report to me. Over the next few months we will be going through some acquisitions that will increase the teams workload by 2-3x and are currently hiring for roles to cover the gaps we see ahead.
My current issue lies with the most junior role on my team. An admin (her first role out of college) who has been with us for about a year. Working remotely has been hard on her and over the last few months her productivity, efficiency and accuracy (which were never really great but she's young and was "new") have severely dropped. For the last month or so I have been working with her one on one to improve performance and have been very honest with her that her level of performance has to improve but the problems seems to be getting worse. We're talking just really really REALLY careless mistakes, a lack of communication and follow-up with myself and the rest of the team, and really poor time management. I am hand-holding her right now, doing daily scheduled check-in phone calls, having her make to-do lists and take notes and share them with me and trying to be as open and available as I can to her for help and questions. She's still making various mistakes that go live with our campaigns or that I am catching last-second. The number of mistakes has actually increased.
I've always had the philosophy that team comes first. Once someone starts becoming deadweight or a burden the rest of the team that holds them back from producing their best work, they should no longer be on that team.
The issue is I have much more priority roles to hire for right now. And she is responsible for a lot of the daily production stuff that isn't going to stop. I'm not sure what's worse for me (and the team right now) spending way too much time hand-holding her for still sub-quality work or just doing it myself while I look to hire one of the very good people who lost their jobs throughout the pandemic.
Any insights would be so appreciated!
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