I have a question about how accommodating a manufacturing business should be with respect to people's feelings.
Here is the scenario: I will admit, I have to change how I use my voice. My tone can be snarky and I know it is an important thing to correct. But, the other day I made a snarky comment in response to an employee's question. It was more in response to this person's boss. Their boss reports directly to me. This person then texts the both of us about our tone (in this instance mine specifically) and declared they were going to leave early because they just can't deal with this environment. We did talk before they left. I tried to balance the message of 1. I do need to make changes in my behavior but
2. You need to get a thicker skin
Basically, toughen up, but also speak up. In other words, get stronger, but that doesn't mean just letting inappropriate things continue. Tell me if I my tone is off, sometimes I recognize it after the words have come out and sometimes not.
I know we also need to do a better job of training folks so they understand and can meet the expectations.
But, should I have allowed this person to leave? I have a business to run. Am I setting a bad example for other team members? I also wonder if I am setting them up for a rude awakening whenever they move on (I don't expect people to stay forever in this role, not unless other things also change at the company). Will other companies be as tolerant? I am trying to balance some differences between what my generation is used to vs younger generations, but I don't think I am going it the right way. Any advice would be helpful.