I worked for an organization for 4+ years. My team manages assigned accounts. When I started with the company I had assigned accounts that I worked solo and also accounts that I co-managed. During the course of my time there I saved MAJOR accounts from leaving the company as well as building and driving new account relationships.
As things often go in organizations, there were personnel changes. During the early stages with the both of us being senior team members, my team mate and I took it in stride and took on the additional workload.
The organization decided to hire 2 new AMs who had no background in the business our organization supports. Nor had experience as Account Managers. While these 2 new AMs were training up, they weren't supposed to take on duties for several months. Approximately 2 weeks after these new AMs were brought on, the other senior AM was let go and the excuse was that she "Did not fit the future team model". This lady could and did work circles around all of us even though she was older. I should also mention the new AMs were quite young. When she was let go, and since the new AMs were not ready to take on duties, managing all of the accounts as well as other team responsibilities fell to me.
I took a deep breath and decided I was going to take this opportunity to show the organization how valuable I was. So I began working from 4:30am until 8:00pm every day and worked on weekends. I was very successful at keeping the team afloat.
During all of this there were serious personal issues I was handling as well and the extreme workload did not help.
The new AMs were finally given the go ahead to pick up their duties, however they only worked 1 acount each. And let me mention, they were given major accounts that were taken away from we senior AMs where we built relationships and worked very successfully for years. I was still carrying 90% of the workload. As things go, 1 of these AMs was let go. So, more work came back to me. When management finally moved some accounts to the other AM, it helped greatly, however I still carried 75% of the organizations accounts.
The new AM went to conferences never attended by our team. She also did site visits which had been done away with because of budget.
Also, a new team manager was brought on with no ones knowledge that a manager was going to be put into place. Or there was an opening for a team manager.. He was supposed to take on accounts and help with the workload. Let me mention this role was invented so that the managers buddy would have a position.
He did not take on any additional workload, and spent his time creating additional duties to add to the workload. When he and I would have our weekly one on one calls, I would discuss the problems I was struggling with. He would sometimes listen and say he would assist in moving things along, never happened. Or I would get the reply, "You're just 0 for 2" and brushed off.
During all if this, my personal struggles escalated. I'm trying to keep things going at work and struggling to hold on. Couldn't even take a day off from work without the manager contacting me about issues he should be able to handle, or would have been fine until I returned.
The other AMs workload was lightened after a temp was brought on and took some of her accounts. Other company managers were asking me why I had all of the accounts.....
Finally with the workload and my home life escalating in a negative way, I couldn't handle it anymore. I went into therapy to try and cope. But things only continued to worsen. I had no choice but to resign my position. Sadly I knew that if I worked a notification, I would be bombarded and my emotional as well as physical state could not handle the added stress. No one knows how close I was to breakdown or worse. So I left without notice. I advised HR I was leaving and provided full explanation. Having left the organization in this manner caused a great amount of guilt on my part. Not so much for the company, but I felt bad for my clients.
Now that I have recovered a great deal, I am looking for another position. How do I explain to potential employers why I left my previous position and it not come off as a negative on my part? Do I pretend I'm still with this company (which I feel is unethical) or be transparent and hope for the best?
Also, when the exploitation is so obvious, is there nothing that can be done to obtain help outside of the organization through legal action, etc?