I run two call centers and in one of them, the managers get along great and work through all issues without involving me. The other one is a whole other story. There are three managers -one having almost 38 yrs service and the other two has around 22 years each. When I took over the groups 7 years ago, it has always been a touchy time when choosing vacation because we have always handled it by seniority. The two managers that have less service wants me to mandate that they have to rotate who selects first every year so each one of them can have a shot at Christmas week off and not have to work the holiday. One of the biggest "perks" of seniority has always been where you fall to chose vacation and work tours. It is a lose-lose situation at this point. I either have 1 mad or 2 mad managers. Anyone else deal with anything like this?
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