I have been in my current job for just over 2.5 yrs now as an inbound customer service call center rep for a life insurance company. I've done well in this position, even took on helping to mentor new hires and take care of my team's inbox whenever there is time. An issue I knew that was starting to gradually get worse was my ability to focus, which resulted in me seeking medical help and being diagnosed with ADHD less than a year ago. Even with managing that, and keeping up with work loads and expectations, I can't seem to get out of the call center. I've applied for two internal positions that I feel I would have excelled at, and had genuine interest in. However, no matter how well I appear to do in my interviews, I get passed over. The most recent was for a team lead position, and it honestly seemed like they passed over me simply because I applied for a different internal position before (quality).
I explained to them that while I can see how it can perceived that I'm just "applying until something sticks," I also feel it's not fair to assume that either when I know I would do well in both roles.
In addition to this, even with my medication and keeping all distractions at bay, I just can't seem to focus on what I need to do in my current role anymore. I feel under-utilized and unappreciated for anything that I do or try to do. My monthly one-on-one with my supervisor ends up being pointless, as it's always about my after call work, but yet she fully expects me to all these other things and refuses to take them into consideration.
I've been job hunting for months now to find something else, but most don't seem to pay anywhere near what I make currently or even seem to max out at a lower wage.