When sending out emails, what type of time frame do you generally give someone to respond before you send a follow-up email?
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JB09718
Saw you replied and noted this was a vendor relationship. I would typically follow up weekly on non-urgent and daily on urgent/emergencies. Always documenting on my end that I followed up too, even if I was unsuccessful in getting an update.
Tahlora
What were the original expectations and due dates? Did you agree the information or work would be done by xx date? I always set that upfront when possible.
If they have not done something and there was no timeline or agreement, I'd say 2-3 days max, unless it's a huge ask/ request/ project. Send a "reminder please' and in that follow-up, set the expectation for "when may I have the information" or "I need the info by xx date, so I can then include it in my zz project/ report".
If co-workers know you have a deadline, and what you will do with the information received, they're usually more onboard with giving you the data even "early" or at least giving you a heads-up if it will be delayed for any reason.
Anonymous
Unfortunately, this isn't within the company that I'm communicating with. It also a company that provides our ticketing sales software/equipment. They seem to either not answer emails unless you reach out to them more than once or it takes them up to two weeks to respond. My supervisor knows the frustration and we are just trying to by some time until another company is fully ready with what services we exactly need which won't be until after the first of 2025.
Anonymous
Ah, a vendor type relationship. Try to get a project plan, deliverables, steps along the way, and dates for completion. Maybe a call with them to review the outstanding items and have an agreement by the end of the call on "what they will have done by when". It's challenging to pin it down, but let's everyone focus on getting down to the work. Good luck!