I've been with a new company for about a month and a half. Being hired during Covid means I'm exclusively work from home and can't benefit from learning from others in the office. My position is working denied or otherwise unpaid medical claims for multiple dermatology practices.
So far we've suffered from lack of communication, no regular meetings (or scheduled and then canceled meetings), and my manager is so busy we're basically left to our own devices save for a couple of coworkers we had to almost beg to be connected with. My manager is clearly swamped with work and says she'll get to my questions but then it goes on for days and days and there's still no answer. I have so many questions at this point that I'd take up an inordinate amount of my coworkers time which seems unfair to them. I'm reluctant to ask for more work because I have all of those questions and feel obligated to complete the claims that have been assigned to me before taking on new ones. Another issue is that we have very haphazard access to things like payer portals so that we can look up claim information rather than calling the payers which is very time consuming. My manager, again, gives the impression that this just isn't important. Today I've been at a loss, not getting any work done and not sure how to communicate these issues as I feel like I've already brought them up several times.
Any advice on how to handle this is extremely welcome.