Lengthy-but please indulge and weigh in with any insight.
I am a 4+ yr employee of an independent Senior living apartment community. In my position, I connect people with needed services, and each other through social events and activities.
At one time my sister resided where I work. The neighbor across the hall from her still does. There were some contentions and confrontations bt my sister & the other Resident particularly regarding a young dog obtained by my sister to be trained in service. They included verbal assault and bullying by the neighbor, which was also directed at me as I was present at the time. My Supervisor at the time, addressed the issue passively, by just having them "avoid one another". This specific incident occurred in June 2018. My sister has been moved from there since November 2019.
As a result, and because this person does not access my services, or attend functions (until 3/13/20-Covid suspension), I do not go out of my way to engage with them. AT ALL. If I encounter them, I may speak a greeting out of professionalism, but only that. I have since been advised by my new Supervisor to avoid even that, unless initiated by the Resident, and should they attempt conversation with me, to either ask to record the convo, or make them wait until my SV can be present.
This person has also been known for making numerous complaint calls to our corporate office (located in another city from our community). The complaints are always referred back to the onsite Manager for resolution. In recent weeks and months, they have included numerous specific (unfounded) complaints regarding me specifically, even alleging that since I do nothing because the Covid has suspended activities, they could use my salary to re-pave the parking lot, clean the carpets, etc. They can find nothing good to say @ me, even complaining about UNFOUNDED issues to my onsite Supervisor directly. My SV has found it somewhat amusing, citing "we know what they are like", but is documenting all of it.
Would anyone have feedback regarding the handling from my perspective, despite my Supervisor's advice to (essentially) defer to them in everything? There has been no conference bc my SV states (and it's agreed), "it will not do any good as they are very combative. ... have their thoughts, views and feeling that will not change regardless of what is said".
All of this is causing some health issues for me. Obviously, there is more to the story, but I am trying to be brief - though I realize this is long. I am just at my wit's end bc this person is also spreading lies about me to her neighbors - my other "clients".
Any and all insight is welcomed and appreciated.