As in another post I read today, talking about mentoring, I felt the need to share this. I am 56, I have been on my latest job since middle of March, of that time I was only in the office 1 week, so I have had to learn my job working from home. Not only has this been extremely difficult, there were no real guidelines for me to follow. After working in accounting for 20+ years, I am now back to doing customer service/office work. The company I work for is like a government contractor, we assist military members. Learning the military lingo has been difficult because I have never been exposed to that. Some of the information I have sought after, I didn't know where to find. I have made mistakes, sometimes the same type of mistake, because I was going to fast. I respond to questions via email. Though I have slowed down in my responding to make sure what they are asking me, sometimes I have misread what was being asked. I was pretty much threatened by my manager the other day with repercussions. I already suffer from G.A.D (general anxiety disorder), this whole situation has made it worse. I need advice on how to better handle myself. I have so many notes it's not even funny, because every scenario has it's little tweak. I don't want to get fired. I am overwhelmed. The job is very rewarding when I get a thank you back from a Service member. It makes all the headache I went thru go away. Please give me some advice that will help me..