My organization offers PD to educators. In general, a client has specific dates and times in mind for when they want a session (due to union contracts and other existing scheduling concerns) and because they're educators usually our appointments are booked weeks if not months in advance.
I have on particular client who is particularly entitled (wouldn't discuss plans for the fall with me towards the end of the semester, popped up late last week wanting to design an entire training program for the year) asked me on our call on Thursday if I could pop into a meeting for 5-10 minutes for an overview (sure, I can do that in my sleep) and then tried to book me for training this coming Friday and two days next week on this same call. I explained that I was already booked for this coming Friday and that I could do something the following week.
This morning the client emails trying to book two sessions for this coming week. I asked for specific times for one of the sessions in order to staff it and requested that due to staffing constraints that we keep it to one session a week . The client replied back in a somewhat snippy email to let me know what dates and times worked best for the organization.
I didn't take the bait. I simply replied with the times that work for next week and the suggestion that instead of second session next week that we push it back to the following week.
I understand that the client is always right but I'm also not wrong for asking for basic scheduling information, correct? In times in the past when I've spoken with this client I've gotten the feeling that they're trying to run a fast one on me, for example, repeatedly brushing over something when I've asked for clarification and/or trying to get me to agree to things on the spot.