Currently dealing with a messy HR situation. A member of my team who assists one of my direct reports has made some really poor choices over the last 6 months. She's a young millenial (24 - 25) with a Bachelor's Degree, but this is her first professional job - previous jobs were all part-time jobs outside of her current field (i.e. grocery store clerk, auto-body receptionist). While our HR department is robust and handling this particular situation, I would love some ideas of how to avoid this situation in the future.
The worker comes across as very entitled and as if she has a high opinion of herself, but I think some of her worst choices are really more a sign of not knowing how things work.
For example, our company currently has a raise freeze and senior managers took paycuts. 50% off our team was laid off in October following a furlough in April. Despite this, her direct manager, myself and my manager all advocated in July to get her an 18% pay raise because a previous hiring manager offered her our lowest rates and she had accepted at the time. We believed it was fair to go to bat for her.
Since then, she has had to have 2 formal meetings with me about behavior issues. She will bring up that she needs another raise. Keep in mind that it's only 6 months later and her performance has fallen off. She does not understand that 18% was a substantial raise.
Another situation was that she and her manager are required to manage a physical location. Her manager took a pre-planned day off. His day off was approved because she was going to be there. She texted me 30 minutes before close the night before telling me she wasn't coming in the next day because of her mental health. A formal HR meeting later and based on our conversation yesterday, she still doesn't understand why that was not professional.
Are there resources or tools young workers can be shown to help them understand common practices? I'm not against anyone advocating for themselves, but these are situations where it comes more to the basics of professionalism.