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My worst email nightmare happened at work today
I've been emailing back and forth with a client for a while now — it's been a long haul, but I finally got a verbal agreement and I was excited to send over paperwork. I was so focused on crafting my email that I forgot to send the attachment! When I noticed, I immediately apologized and sent another email — but forgot the attachment AGAIN. On the third try, I was so flustered I nearly forgot it again.
The paperwork is officially sent, but I'm still reeling from my silly mistakes. Lesson learned! Have you ever made an email mistake like this at work (especially with an important client)?
Albania Martinez BojosOperations Manager with extensive experience
142
09/28/20 at 2:42AM UTC
We all have been there!! it happens, you did the best you could, you apologized and rectified the situation. At the end of the day, the most important thing is that you made the sale and secured the deal.
Marie WillardVisionary enabler of data driven decisions.
18
09/26/20 at 12:32PM UTC
Remember the important thing: YOU made the deal! Later on who knows maybe you and the client will laugh about those stubborn attachments that just don’t want to come along. Others have covered the strategies for email management very nicely already so I won’t dive in there.
AnnFennerSpiegel
87
09/26/20 at 5:41AM UTC
I’ve learned to attach the attachment first!
Cindy Wilson
55
09/25/20 at 9:54PM UTC
An easy mistake to make. I know very few people who have not made this mistake. Don't be too hard on yourself. As well, balance the pressure you put on yourself. With some, the more pressure you place on yourself is when you will make more mistakes. Slow down, take a breath, dust yourself off and you'll be fine! :)
Yolanda CrosbyVistra Corporation in Irving, Texas
87
09/25/20 at 9:15PM UTC
Yes, I have to send a report every Friday to a team we collaborate with, and I accidentally sent it to the wrong department. All that means is we need to slow down with what we are doing and were human.
Diana VandercluteSr Financial Analyst, FP&A in NJ
12
09/25/20 at 8:09PM UTC
One time I almost missed that spell check took SEP-DEC and corrected it to Sheep Dip. Had to correct, fix and re-copy the entire presentation that was going to the VP of Finance. I was new and hoped to make a good impression. Lol. Then the copier jammed, the VP was waiting, and my boss was really upset. He said, "you better get yourself out if this one". I finally finished printing the reports, walked in, introduced myself and said, "I am brilliant with numbers but horrible with copy machines". Thankfully, the VP laughed.
Sarah Stadtherr
598
09/25/20 at 7:13PM UTC
Another thing I like to do is take advantage of email Templates. I send a lot of the exact same email to query whether a company is bidding a certain project. I set up the email, add any attachments that will go to everyone and then save the template (usually in the subfolder relating to the project). Then all I have to do is click the email, add the recipients and change the first word of the subject line to the company name and then subject. Hit send and boom, move onto the next one. I can send out 30 emails in less than 10 minutes even setting up the template. Contact me if you want more examples than I can provide here. [email protected]
Benjamin D. FongersD&I Ally
846
09/25/20 at 7:11PM UTC
Been there done that!
Robyn Pennington
56
09/25/20 at 6:07PM UTC
I've done that a few times and my client was pretty chill about it each time. And they've even done it themselves where I had to write back politely asking "did I somehow miss the attachment?" and it's the inevitable faceplam moment of d'oh! As everyone else has shared, this happens to everyone. Most people are pretty understanding about it.
Christine Jacques
304
09/25/20 at 5:54PM UTC
I attach the document first, then do the email. Ask me how I learned.
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