I was self employed for 20+ years and I originally started it out of necessity. Because I was newly divorced and did not want my children raised by daycare. The hours were long and no time off, no benefits, no perks other than always being their for my children.
It took me 2 years to find a job when I was ready to go back to the work force. The pay was horrible, management and building were toxic and only perks were a handful of coworkers and health benefits. Started getting sick with in the first 30 days and the building owner finally found black mold right before Christmas. Which the company I was working for blatantly covered up. Turnover was super high and the company was always screwing around with our bonuses.
It took a recruiter from another state reaching out to me for me to get a new job. Because local recruiters were only contacting me for jobs with long commutes. So I quit the last job March 16 and started my new job March 26. 7 weeks of training with well. Coworkers and managers are super nice. Job is easy for the most part. Back to no benefits because I am considered a contract/vendor worker. Because of COVID we are working from home, which I love. I am working for a large bank. And once I have been their a year and am offered permanent employment, I can put in for other positions.
My dilemma is I find the job so emotionally draining. I am working as a Customer Service Specialist III and many of the calls we get are about COVID related. Disputes for fraud, disputes for travel, stolen credit cards, etc.. Last week I even had a call about domestic violence. Plus these types of calls are generally long and we are suppose to adhere to average talk time minutes of 5 minutes or less per call(mine is currently around 12 lol). Tough to do when 3/4's of your calls fall into this category. I am 59 years old and feel like most days what the hell am I doing with my life. I am going to be stuck working til the day I die.
Before I was self employed, I have worked for the airlines and have forgotten most of what I used to know. I used to do accounts payable, but I am not current on any of the software. I am grateful I have a job during all of this COVID garbage and I am grateful it pays above a liveable wage and I am also grateful I get to work from home. But this past year has reminded me I detest being on the phone for 8 hours a day lol. But customers always seem to love me and thats where I always end up. I don't want to be a customer service manager either, because you are still on the phones all of the time listening to other peoples calls. I have always been interested in investigation type jobs but was never able to get my foot in the door for anything like that. So where do I go from here? What am I supposed to do with my life? Thanks for reading. Sorry for long post. Just venting.