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Marty Best
I always feel like resume advice is for people who are considering positions that are more responsible than my skill set.
There is no way to accurately measure "answer the phone by the second ring" when 3 people can grab at it - I mean, I do it 100% of the time I'm not doing something else, but I still could only answer 20% of the time.
I've worked enough base-level jobs adequately enough to be paid, but hiring managers know that 'created a welcoming environment' means swept the floor at the gas station and that secretaries kept the candy dish full.
I see lots of correct info, but not info that benefits me.
OLIVIA JOHNSON
Hi Marty!
My apologies on the late response as I somehow missed this. Thanks for the feedback. Yes, I agree depending on the line of work resumes need to be crafted differently and even more so based on the role that you are going for. There is always a way to communicate the impact someone has on the job or skills to complete a job. For example, if you were going for entry level sales roles inclusive of cold calling performance measurements, then absolutely your click time on number of calls, percentage of calls picked up, etc. would be very relevant. If you were going for customer service, then you can emphasize the number of calls you taken and can manage within a certain timeframe. If pursuing an IT role, then you would want to share the perspective of the outcome of this high volume of calls and how many are resolved, etc.
Would recommend consulting a professional on resumes to address more customized specifics based on your experience.
Hope this helps.
Coach Olivia