Being that I had worked at a particular organization as a Director is Finance and Administration for almost 12 years, managing and later on overseeing HR, Operations and Finance, I can honestly relate to many of the situations that could arise in a growing and ever-changing organization. Therefore, I use my own experiences and “institutional knowledge” (as many colleagues liked to say) to connect with them and share what worked for me and what didn’t. Not to say that I always had the solution to their issues, but always remaining neutral, and helping them see things from different perspectives. Having them share with you their thoughts, LISTENING, finding solutions together rather than dwelling on the issue, and taking them seriously, is key. Helping them build collaborative relationships, trust and having open communication since the very beginning is crucial. This builds a sense of community and supportive culture within a workplace, which reduces the possibility of conflict, and keeps employees happy and supported if there is any issue to be addressed. Hope this helps!