Three years ago I was laid off from a company where I'd worked for nine years and earned promotions. I've had three short-term jobs since then but I'm not getting any traction on the roles I really want: customer success, customer support supervision, customer experience...
I've done lots of things "right" - networking, hired a great job coach, revised my resumé several times, wrote carefully considered cover letters, customized my resumé for each position, reached out to people in the companies where I want to work. I have not even gotten an interview. I am a well-qualified candidate, particularly in terms of soft skills for the client-facing roles I'm after. The people I'm networking with are very encouraging, but have not pointed me to a specific company or person. What is going on here?
1. Something's wrong with me and I don't know it yet (let's rule this out for the moment, based on feedback I'm getting and what I know about myself)
2. I'm too old. I'm 60. I don't look it and don't point it out, but employees can find out if they really want to, and age bias is alive and well.
3. I'm looking for work in a software company - I've done software support for years, but I don't have the tech skills that younger people offer or that employers want, even if they're not on the job description.
4. The 2 1/2 year gap in my resumé
5. Something I don't know about, which is why I'm writing to the community today. I know this isn't much to go on, but if anything comes to mind, I'd be grateful for any thoughts.