I'm puzzled by this behavior.
I found out from my supervisor that our CEO was extremely upset with me for a mistake, that truly was minor (in my opinion) and discovered before it became big.
What was it you may be wondering? I did not make a hotel reservation for a board member who I thought lived in the city where a meeting is being held. This was discovered 6 weeks in advance of the meeting. Luckily it was caught in time for me to make the reservation and not leave the board member without a hotel room.
Here is what puzzles me: The CEO told my supervisor to talk to me about it, but not tell me it came from him. I am not so out of touch (or dense) that I didn’t know exactly where it came from. Is this typical behavior from a CEO?
Even more concerning is when discussing with my supervisor, it was mentioned that he expects no mistakes. I am shaking my head in disbelief. Everyone is human and we make mistakes. This mistake was completely unintentional on my part. I do not take this lightly and take full ownership for the mistake I made. Again, is this typical behavior from a CEO? It is not realistic. Should I address it with either my supervisor and/or the CEO or just let it be a lesson learned? And, if I address the "no mistakes" expectation with one or both of them, any suggestions on how to do that are greatly appreciated.
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Sue Gordon- retired Career Coach
I’ve gotta agree with the comments that the “no mistakes” rule is not good.
Yes, this could have evolved to a major issue, but as it was caught 6 weeks in advance it should not have become an issue.
Possible takeaways for you:
1) Take it as a learning experience and always double check your instructions for understanding
2) See this as a flag for a micromanaging CEO who may make your life miserable — do you have other data to support this?
If this person really has a zero-tolerance policy for mistakes, then finding another job may be your best long-term solution.
In the meantime, stick to an apology and “it won’t happen again” reply — do not question the CEO or your supervisor. Bitch all you want to friends over wine, but don’t challenge them or the CEO may identify you as difficult and they’ll be looking for mistakes and reading attitude into things you say and do. Fairly or not.
Good luck.
Janet Parkhurst
I have found, both in life and in my career, that most successful people at even the highest levels, do not stress over minor things. They smile and let it go. They are peaceful types; confident in their abilities and those of the people they surround themselves with. They don't nit pick. Their eyes are always on the Big Picture and important outcomes. They're pleasant and a pleasure to work with. They even welcome mistakes--as long as there's learning attached. Those who dwell on minor issues and expect "perfection" are not winners in business. As a matter of fact, they're quite dispensable.
Anonymous
Well said!
Janet Parkhurst
Thank you!