My entire career has been in customer-facing roles. Whether it was when I started out busing tables or working in retail or as a Customer Success Manager. The focus was always the customer, what they needed, wanted or demanded. I always said “without customers there would be no business”.
Remember that old saying “the customer is always right”?
Well the customer is not always right but they should always be treated with patience, kindness and honesty.
As the world and I have changed and progressed the customer is no longer the only important player in a business.
Employees are a business’s new customer.
Treat them well, they will treat your customers well and your business will prosper.
Treat employees poorly and they will go elsewhere to a business that treats them well and help that business prosper instead.
What is the cost of treating employees poorly? Customer loyalty. Reputation. Loyal, hard-working employees.
What is to gain by treating them fairly? Paying fairly? EVERYTHING!!
I saw the below quote from Richard Branson and fully believe he hit the nail on the head.
Share your thoughts in the comments.
#employeeappreciation #employeemotivation #customerloyalty #customersuccess