Health Client Manager - Mid Market - Virtual

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Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

Overview

The Health Client Manager will act as the main point of contact for the client with respect to ongoing Health Benefits delivery including reporting needs, requirements definitions and service delivery questions. The HCM is the service lead for the client and is responsible for client satisfaction and requirements maintenance. Depending on the alignment, this role will support ongoing change requests. (This is not a sales role.)

Please note- this role will not manage a team but is expected to act as a SME and coach/mentor others- particularly those in the Health Client Specialist role . Some travel may be required.

If you have Health Client Management experience in a CSS or CTL role at Alight, this is an ideal transition role to move into the Health Benefits Administration team.

Responsibilities may include any or all of the following:

• Build a strong relationship with the client and interact regularly with key client contacts.

• Assess, manage and solve for ambiguous operational and technical situations.

• Develop a solid understanding of our technology solutions

• Plan, organize, and lead internal and external meetings

• Manage projects from beginning to end, and provide subject matter expertise to client

• Use ad hoc reporting, Google Analytics, and Advanced Table Editor to assist with escalations, and consult with client

• Act as a Subject Matter expert for all service specific and common client requirements.

• Seamlessly work with a global team of colleagues focused on client delivery and satisfaction to deploy solution roadmap for the client.

• Build domain and operational skills across the client team

• Manage the delivery of client reporting including non-standard client reporting needs

• Coach, consult and develop team on best practices

Preferred background and skills

• Bachelor's degree or equivalent work experience.

• Ability to translate concepts to client requirements that drive technological and process solutions to meet client needs.

• Basic project and client management experience

• Strong analytical, problem-solving, and organizational skills

• Leadership and coaching skills

• Excellent verbal, written, and interpersonal communication skills and the ability to facilitate effective conversations with internal and external clients

• Health Welfare/Annual enrollment experience.

Note : This is a virtual role

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

#LI Remote

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Pay Transparency Statement: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $44,600.00/year (for full time employees) and the estimated maximum base salary for this role of $70,800.00/year (for full-time employees). Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.