Technical Support Engineer - Optics

u thrive in dynamic, fast-paced environments where agility and adaptability are key, embracing a "try often, fail fast" mindset to accelerate progress.

You are an excellent communicator, capable of translating complex technical concepts for diverse audiences with clarity and empathy. Your collaborative mindset helps you work effectively with cross-functional teams and subject matter experts to close knowledge gaps and deliver meaningful outcomes. You are organized, resourceful, and comfortable managing multiple priorities while maintaining urgency and attention to detail. Above all, you are motivated by the opportunity to help customers use simulation and AI to turn ideas into reality and drive human advancement.

What You'll Be Doing:

• Deliver high-level technical support to customers and channel partners for the Ansys Optics and Photonics product family, with a strong focus on responsiveness, technical accuracy, and customer satisfaction. Support quality and customer satisfaction are central priorities for this role.

• Utilize the Ansys Technical Support toolset, including Innovation Space, AnsysGPT, and other AI-based platforms, to identify, develop, and deliver effective solutions to customer issues.

• Adhere to established support processes to ensure timely, high-quality customer service and consistently drive strong customer satisfaction outcomes.

• Develop deep technical expertise in simulation areas relevant to customer applications, industry trends, and the Ansys Optics and Photonics portfolio.

• Submit product improvement suggestions, file defect reports, and verify fixes in alignment with defect reporting protocols; this is a key responsibility of the role and an important part of improving product quality and customer success.

• Document and share knowledge to improve team effectiveness, support consistency, and customer outcomes.

• Engage in strategic team and company initiatives, contributing to broader organizational goals and the evolution of customer support methodologies.

The Impact You Will Have:

• Accelerate customer innovation by ensuring seamless integration of Ansys, part of Synopsys solutions into engineering design workflows.

• Enhance customer satisfaction and loyalty through prompt, expert technical support and high-quality solution delivery.

• Directly influence support excellence by helping maintain strong customer satisfaction outcomes and a consistently positive customer experience. This role has a clear and measurable impact on customer satisfaction.

• Drive continuous improvement of Ansys, part of Synopsys products by channeling customer feedback, filing software defects, and validating fixes.

• Improve product readiness and customer success by participating in field testing activities that validate workflows and ensure product changes meet real-world application needs.

• Support the adoption of cutting-edge simulation and AI technologies across diverse industries.

• Strengthen the technical knowledge base of the support organization through documentation, collaboration, and knowledge sharing.

• Advance your own expertise and career by working alongside some of the industry's sharpest minds.

What You'll Need:

• Bachelor's degree in Physics, Optics, Photonics, Opto-Electronics, Electronics, Electrical Engineering, or a related field; MS preferred.

• Solid understanding of photonics and optical physics, or closely related engineering fundamentals.

• Solid grounding in simulation techniques and engineering principles, with exposure to optics/photonics software and customer support or application-oriented problem solving.

• Hands-on experience with Ansys software or other commercial CAE, CAD, EDA, or PLM software is preferred.

• Knowledge of Python scripting; knowledge of machine learning basics is advantageous.

• Strong organizational and time management skills, with a demonstrated ability to manage multiple projects and meet deadlines.

• Excellent written and verbal communication skills in English, with the ability to explain complex technical concepts clearly.

• Ability to travel domestically up to 10% of the time.

Who You Are:

• Excellent communicator, able to engage with technical and non-technical stakeholders alike.

• Analytical thinker with a problem-solving mindset and a passion for continuous learning.

• Collaborative team player who values diverse perspectives and thrives in a multicultural environment.

• Self-motivated and proactive, capable of working independently with minimal supervision.

• Adaptable and agile, embracing change and new responsibilities with enthusiasm.

• Organized and detail-oriented, with a strong sense of responsibility and urgency.

• Customer-focused, with a strong commitment to delivering excellent support experiences and helping customers succeed.

The Team You'll Be A Part Of:

You will join Ansys, part of Synopsys, Customer Excellence team - a dynamic, forward-thinking group of engineers dedicated to revolutionizing customer support and learning experiences. The team is focused on delivering high-quality technical solutions, leveraging AI-enabled tools, sharing knowledge, and continuously improving customer experience. You'll collaborate with passionate professionals who are committed to innovation, efficiency, and outstanding customer outcomes.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

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At Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.