Customer Operations Finance Lead

omer experience).

• Monitor and drive key performance indicators (DSO, aging, overdue trends, bad debt).

• Exercises independent judgement to guide the team in resolving invoicing, accounting, tax, or credit issues impacting customer payments. Lead escalations and coordinate cross-functionally with stakeholders.

• Drive and execute ASML Customer Operations initiatives, strategies and targets within US AR, Invoicing and Collections.

Team Leadership & Stakeholder Alignment:

• Owns end-to-end U.S. AR and Collections performance, accountable for outcomes (cash, DSO, aging, customer experience) and empowered to make independent decisions.

• Leads cross-functional and global stakeholders to resolve complex issues, translate strategy into execution, and drive sustainable process and control improvements.

• Develops team capability and judgment, embedding ownership, continuous improvement, and automation as standard ways of working.

Process Governance & Continuous Improvement:

• Implement standardized procedures and internal controls across US AR and collections.

• Partner with global stakeholders on E2E Market-to-Cash and Quote-to-Cash improvements.

• Drive automation initiatives using SAP ECC and SAP S/4 HANA, dispute management tools, RPA, portals and macros.

• Identify and remove process bottlenecks; champion first-time-right execution.

Reporting & Compliance:

• Ensure AR and customer service transactions comply with US GAAP, internal policies and local/global regulatory requirements.

• Support audits and documentation related to AR, collections and customer service transactions.

Qualifications

Education & Experience

• Bachelor's degree, preferably in operations, finance, or accounting

• Minimum of 3 years relevant working experience in Global Enabling Services and/or Quote-to-Cash domain

• Experience supervising or managing direct reports

• Working knowledge of US applicable laws and regulations and/or internal control framework, preferably with a publicly-traded corporation

• Experience with multiple currencies

• Experience with ERP SAP, Microsoft Office products

• Affinity with new IT developments and process improvement (S4HANA, RPA, continuous monitoring, portals, etcetera)

Personal Skills

• Multi-disciplinary & multi-cultural understanding, values differences and is able to bridge between different departments and people

• Strives for continuous improvement

• Committed and flexible (going the extra mile)

• LEAN training, including a yellow, green, orange or black belt preferred

• Has a strong and enthusiastic personality with the ability to operate in a dynamic and international environment.

• Ability to plan and prioritize a variety of tasks

• Proficient verbal and written, in English

• Effective communication skills, proactiveness, sense of responsibility, customer oriented (both internal and external), stress-resistant

• Values supporting team member growth

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote per-sons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

This position may require access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require the Company to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to [email protected] to initiate the company's reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML's process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.