Analyst, Collections

re aligned with our core values of being inclusive, collaborative, customer-centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.

Role Overview

The Analyst, Collections is responsible for all collections on assigned customers which includes maintaining internal and external customer relationships, and identifying, investigating, and resolving collection issues. This role develops and recommends payment agreements, maintains customer account reconciliation, forecasts customer payments, and prepares status reports to be circulated to the impacted business divisions. This position requires the ability to operate independently, with a high degree of self-sufficiency.

Duties & Responsibilities

Collections

• • Ensure accurate and efficient reconciliation of customers' accounts allowing for timely collection of amounts owed

  • Identify, investigate and resolve collection issues in order to ensure collection in a timely manner

  • Identify debit balance and other situations that will impact the cash forecast and communicate the status to the cash application team

  • Provide customer service associated with collections while building customer relationships

  • Assess customer credit holds and determine which orders can be released

  • Develop, recommend, and implement payment arrangements with customers

  • Partner with the credit analysts with respect to collection issues and credit holds to determine if changes to credit limits are needed

  • Proactively engage and interact with the sales organizations regarding account status, orders, and payments in order to maximize revenue opportunities for the Company

  • Identify customers to be considered for monthly bad debt reserve based upon aging, payment trends, and country risk

  • Identify customers to be placed with collection agencies

  • Supply collections information for internal and external audits

Reporting

• • Generate reports to measure daily performance and align with team metrics

  • Meet month-end and quarter-end deadlines for reporting requirements

  • Prepare reports and analysis of collections activity and key insights as requested for management review

Continuous Improvement

• • Identify, develop, and implement system and process improvements

  • Seek opportunities for continued improvements, efficiencies, and best practices

  • Work with various teams to implement identified solutions and reduce operational inefficiencies

Experience & Qualifications

Education

• • Bachelor's Degree (or equivalent experience) Finance, Accounting, or Business Administration

Experience

Minimum 3 years

• • Finance, Accounting, or Business Administration

Languages

• • Spanish Preferred

Software/Technical Skills

• • MS Office Suite (Outlook, Word, PowerPoint)

  • Microsoft Excel

  • SAP Financial module

  • High Radius

Other Skills/Knowledge/Abilities

• • Ability to communicate clearly and effectively, verbally and written within different levels of management and customers

  • Ability to manage multiple work assignments efficiently and effectively; prioritize and plan work activities, using time efficiently

  • Ability to present information in an effective and efficient manner

  • Strong attention to detail and analytical skills with the ability to interpret complex data and identify trends and patterns

  • Proven ability to use judgment to think through issues and present recommendations to management for appropriate action

  • Abilty to be a team player; participate in cross-functional teams and place the success of team and company above individual accomplishments

  • Ability to treat colleagues with respect and uphold the Brother Company values

Additional Details for This Role

This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by your manager. #LI-Hybrid

Base Salary

• The targeted base salary range for this position if based in NJ will be $60,000 - $70,000 per year.

• Base salary is determined by the education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and alignment with market data.

Additional Compensation

• • Not a Bonus Eligible Role: This role is not eligible to participate in Brother's bonus incentive plan. The base pay accounts for the entirety of the role's annual cash compensation.

Our Benefits

We offer a comprehensive benefits package with diverse plan options to meet your family's needs, including health, vision, and dental insurance-all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. Details are available at https://mybenefits.nfp.com/Brother/2026/guidebook/

Our Mission, Vision & Culture

Our mission is to live our "at your side" promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed.

About Where We Work

Brother's corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always "at your side" for our customers.

Equal Opportunity Employer (EOE) Statement

Brother International Corporation ("Brother") is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, disability, or any other characteristic protected by applicable local, state or federal laws. Brother is committed to providing reasonable accommodations to individuals with disabilities throughout the application or interview process. If you need an accommodation, please contact us at [email protected] .