Business Operations Director

providing strategic insights and acting as a trusted advisor at the C-suite level.

• Analyze market trends and industry insights to inform decision-making and identify growth opportunities.

• Lead cross-functional collaboration to improve Grid Software offerings, customer satisfaction, and operational efficiencies.

Account and Service Management:

• Collaborate with other functions to Establish and maintain strategic account plans, ensuring alignment with customer goals and organizational priorities.

• Serve as a primary point of escalation for key accounts, managing relationships to achieve mutual business success.

• Oversee the delivery of complex projects and services, ensuring adherence to scope, budget, and quality standards.

• Monitor project performance through KPIs, addressing risks and opportunities to maintain alignment with strategic objectives.

Operational Excellence:

• Drive operational rigor in forecasting, financial management, and service delivery processes.

• Ensure compliance with standards, governance, and quality across all service engagements.

• Oversee resource planning, including talent acquisition, development, and retention to build high-performing teams.

• Leverage operational metrics to identify areas for continuous improvement and implement corrective actions as needed.

Financial and Risk Management:

• Own profit and loss (P&L) accountability for the service portfolio, including revenue, margin, and cash targets.

• Manage project budgets, cost efficiency, and financial reporting to support business objectives.

• Proactively identify, assess, and mitigate risks associated with projects, services, and customer engagements.

• Collaborate with internal stakeholders to resolve financial, technical, and commercial challenges.

Qualifications and Experience:

• Bachelor's degree in Engineering, Business, or a related field. A master's degree is preferred.

• 10+ years of experience in operations, services, or project management within the digital or software industry.

• Proven track record in managing key accounts and leading high-performance teams in a global, multicultural environment.

• Expertise in financial management, including budgeting, forecasting, and P&L oversight.

• Demonstrated ability to lead complex projects, ensuring successful delivery against strategic objectives.

• Strong knowledge of industry trends, digital solutions, and customer-centric strategies.

Skills and Competencies:

• Exceptional communication and interpersonal skills, with the ability to influence internal and external stakeholders at all levels.

• Strategic thinker with a proactive and solution-oriented mindset.

• Strong leadership and team-building capabilities, with experience managing diverse teams.

• Analytical skills with the ability to interpret data, identify trends, and make informed decisions.

• Proficiency in project management tools, Microsoft Office, and enterprise systems.

Work Environment:

• Hybrid working environment with frequent travel required to engage with key accounts and internal teams globally.

This role is designed for a results-driven professional who thrives in a dynamic and challenging environment. The Senior Director will have a significant impact on the organization's success and will contribute to shaping the future of the Grid Software in the Region

Additional Information

Relocation Assistance Provided: Yes

#LI-Remote - This is a remote position