Business Operations Director

GE Vernova’s Digital Business

Multiple Locations (Remote)

Why you should apply for a job to GE Vernova’s Digital Business:

  • We offer 10 weeks parental leave, $10k adoption assistance, Dependent Daycare FSA, and a moms-on-the-move milk ship program
  • We prioritize women's development through coaching, mentoring, and sponsorship programs for women at all levels.
  • A culture of continuous improvement: Employee listening, inclusion and diversity training, and actionable solutions.
  • #R3790639

    Position summary

    providing strategic insights and acting as a trusted advisor at the C-suite level.

    • Analyze market trends and industry insights to inform decision-making and identify growth opportunities.

    • Lead cross-functional collaboration to improve Grid Software offerings, customer satisfaction, and operational efficiencies.

    Account and Service Management:

    • Collaborate with other functions to Establish and maintain strategic account plans, ensuring alignment with customer goals and organizational priorities.

    • Serve as a primary point of escalation for key accounts, managing relationships to achieve mutual business success.

    • Oversee the delivery of complex projects and services, ensuring adherence to scope, budget, and quality standards.

    • Monitor project performance through KPIs, addressing risks and opportunities to maintain alignment with strategic objectives.

    Operational Excellence:

    • Drive operational rigor in forecasting, financial management, and service delivery processes.

    • Ensure compliance with standards, governance, and quality across all service engagements.

    • Oversee resource planning, including talent acquisition, development, and retention to build high-performing teams.

    • Leverage operational metrics to identify areas for continuous improvement and implement corrective actions as needed.

    Financial and Risk Management:

    • Own profit and loss (P&L) accountability for the service portfolio, including revenue, margin, and cash targets.

    • Manage project budgets, cost efficiency, and financial reporting to support business objectives.

    • Proactively identify, assess, and mitigate risks associated with projects, services, and customer engagements.

    • Collaborate with internal stakeholders to resolve financial, technical, and commercial challenges.

    Qualifications and Experience:

    • Bachelor's degree in Engineering, Business, or a related field. A master's degree is preferred.

    • 10+ years of experience in operations, services, or project management within the digital or software industry.

    • Proven track record in managing key accounts and leading high-performance teams in a global, multicultural environment.

    • Expertise in financial management, including budgeting, forecasting, and P&L oversight.

    • Demonstrated ability to lead complex projects, ensuring successful delivery against strategic objectives.

    • Strong knowledge of industry trends, digital solutions, and customer-centric strategies.

    Skills and Competencies:

    • Exceptional communication and interpersonal skills, with the ability to influence internal and external stakeholders at all levels.

    • Strategic thinker with a proactive and solution-oriented mindset.

    • Strong leadership and team-building capabilities, with experience managing diverse teams.

    • Analytical skills with the ability to interpret data, identify trends, and make informed decisions.

    • Proficiency in project management tools, Microsoft Office, and enterprise systems.

    Work Environment:

    • Hybrid working environment with frequent travel required to engage with key accounts and internal teams globally.

    This role is designed for a results-driven professional who thrives in a dynamic and challenging environment. The Senior Director will have a significant impact on the organization's success and will contribute to shaping the future of the Grid Software in the Region

    Additional Information

    Relocation Assistance Provided: Yes

    #LI-Remote - This is a remote position

    Why you should apply for a job to GE Vernova’s Digital Business:

  • We offer 10 weeks parental leave, $10k adoption assistance, Dependent Daycare FSA, and a moms-on-the-move milk ship program
  • We prioritize women's development through coaching, mentoring, and sponsorship programs for women at all levels.
  • A culture of continuous improvement: Employee listening, inclusion and diversity training, and actionable solutions.