#JID3-197006
American data center and digital operations team, setting priorities, performance goals, and accountability for service delivery outcomes
Operate as the senior operational interface for customers and internal stakeholders, ensuring alignment on service delivery and issue resolution
Manage end-to-end execution of digital and data center services, ensuring service levels, KPIs, and contractual commitments are achieved
Build and scale operational models and team capabilities while supporting hands-on execution as needed
Serve as the escalation point for operational, technical, and customer issues
Oversee operational risk management, including identifying issues and implementing corrective actions
Support onboarding, transition, and lifecycle management of new and existing service contracts
Own operational processes, tools, and reporting that support digital service delivery, driving standardization and continuous improvement
Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines
Your Background
Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States
Bachelor's degree in engineering, operations, or a related technical field
10+ years of experience in operations, service delivery, or project/program management
Experience managing cross-functional teams in an operational or service environment
Experience with digital services, critical infrastructure, or data center operations
Experience building or scaling operational organizations in a global environment
More About Us
You will gain exposure to digital service delivery within critical infrastructure while working alongside experienced professionals supporting power and industrial systems.
Opportunities to work on innovative technologies that shape the future of energy
A collaborative environment with experienced professionals across the power industry
Access to learning platforms and career development programs
Competitive health and retirement benefits
Paid leave and flexible work arrangements
Apply now
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