Inside Sales Representative (East Coast)

investigating technical issues, and tracking delivery performance, you will play a meaningful role in maintaining strong customer relationships and satisfaction. This is an opportunity to deepen your understanding of power transmission and distribution products while building commercial and technical skills in a collaborative, customer-focused environment.
How You'll Make an Impact

• Manage daily customer interactions, including order entry, tracking, and responding to inquiries with appropriate solutions
• Coordinate closely with account managers to support and maintain customer relationships
• Oversee order management with local business units to ensure timely and accurate fulfillment
• Track orders and communicate delivery status to support on-time performance
• Collaborate with product groups to develop bids and proposals aligned with customer requirements
• Prepare and revise proposal and contract documents, ensuring clarity in scope, terms, and cost data
• Investigate customer concerns and technical issues, contributing to corrective actions and continuous improvement
• Execute change orders and support the collection of overdue invoices
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• Minimum three (3) years of customer support experience in Industrial, EPC, Utility, or related fields; five (5) years preferred
• General knowledge of Power Transmission & Distribution products/systems and Power Generation preferred
• Experience with business-to-business customer support preferred
• Proficiency with CRM systems and web portals; familiarity with SAP and Salesforce (SFDC) preferred
• Proficient in Microsoft Office Suite (Word, PowerPoint, Excel)
• Based East Coast United States (preferred)

More About Us
In this role, you will gain valuable exposure to customer-facing commercial operations within the power grid sector while collaborating across technical and business teams.

• Opportunities to work on innovative technologies that shape the future of energy

• A collaborative environment with experienced professionals across the power industry

• Access to learning platforms and career development programs

• Attractive health and retirement benefits

• Paid leave and flexible work arrangements

Apply now

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