Customer Service Agent

experience.
This is an amazing opportunity to join a global leader in next generation business process management services if you decide to join our team at Infosys BPM. We offer the opportunity to work in a positive, supportive, and competitive environment. This could be the start of a promising and rewarding career with plenty of opportunities for career progression. We promote a positive work-life balance, and we are looking for Customer Service Agents to join our fun and dynamic team here in Wexford.
The part you will play within the Infosys team:
• You will be frontline support for our clients
• Ability to use the systems and tools available to effectively handle customer's queries
• Strive to achieve and maintain service level statistics
• Maintain a high level of first call resolution and quality assurance
• Contribute to overall team performance within your specialised department
Requirements:
Personal success profile:
• Fluency in English is a pre-requisite for this role
• Passion for providing exceptional service to clients
• IT literate
• Confident telephone manner with strong communications skills
• Self-motivated and friendly with a positive outlook
• Ability to handle confidential information
• Team Player
• Strong attendance, performance and adherence to policies are essential for this role

We offer to the candidates:
There are many benefits to working at Infosys:

• 20 days holiday
• Permanent Contract of Employment
• High energy and dynamic work environment
• Culture for promoting from within
• Tenured Based Health Cover discounts
• Learning and development platforms available to all employees
• Global company with opportunities for growth across many countries
• Tenured based Maternity Cover contributions
• Opportunities to be involved and give back to the community
• Easily accessible site for all modes of transport
• Special staff offers - reduced rates with local stores and amenities
• Free access to the VHI Employee Assistance Programme and to the Virgin Pulse platform
• PRSA pension scheme
• Supportive working environment
• Retention Scheme Payments
• The opportunity to make life-long friendships