Microsoft Office 365 - Senior Consultant

PAC - contributing to our sixth consecutive year of global certification. As an AI-first organization, we empower our people to work on next-generation technologies, continuously learn, and create impact at scale-supported by a culture rooted in care, inclusion, and excellence.
▶Join Infosys and be part of a culture that's not just promised-it's certified. #TopEmployer2026 #ThriveAtInfosys
Role: Bilingual M365 Consultant Location: Onsite (Japan)
Languages: Fluent Japanese & English Experience: Minimum 2 years of translation/interpretation and M365 consulting experience
Location: Tokyo

We need individuals that:

• Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
• Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment, and first-class delivery.
• Demonstrate strong communication skills; ability to develop strategic on-going customer relationships, gain trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills.
• Enjoy team work, and actively contribute to their peer group as well as our customer account teams.
• Communicate at all levels from CIO to the technical staff on the ground.

Role Overview

We are seeking an experienced Bilingual M365 Consultant with strong working knowledge of Microsoft Office 365 platforms (SharePoint, Teams, OneDrive, Exchange Online) and fluent proficiency in both Japanese and English.

The primary responsibility is to bridge communication between Japanese-speaking users/stakeholders and English-speaking technical teams, while also providing hands-on functional consulting support across M365 workloads.

This role requires someone who can translate accurately, guide users, support migration activities, and provide practical M365 insights in both languages. Strong communication skills, cross-cultural awareness, and technical-functional understanding are essential.

Key Responsibilities

1. Microsoft Office 365 Functional Consulting

• Provide functional support and guidance across SharePoint Online, Teams, OneDrive, and Exchange Online.

• Assist end users with navigating M365 services, understanding features, and adopting best practices.

• Conduct bilingual walkthroughs, demos, and guidance sessions for Japanese users.

• Support troubleshooting of basic M365 issues and escalate technical cases to engineering teams when required.

• Explain technical concepts in simplified Japanese and English, ensuring clarity for non-technical users.

2. Translation & Communication Support

• Deliver real-time verbal and written translation between Japanese and English during meetings, training sessions, migration discussions, and user support interactions.

• Translate emails, documents, FAQs, technical notes, and user communication materials.

• Ensure context-appropriate translation for both business and technical content.

• Bridge communication gaps between Japanese end users and global delivery teams.

3. Program & Migration Support

• Support project teams in migration readiness, user communication, change management, and stakeholder coordination.

• Ensure Japanese stakeholders clearly understand schedules, deliverables, and required user actions.

• Track Japanese user issues and coordinate with English-speaking technical teams for timely resolution.

• Support onboarding, communication plans, and user adoption activities.

4. Documentation & Reporting

• Prepare bilingual (Japanese & English) documentation including guides, FAQs, communication packs, training material, meeting minutes, and status reports.

• Maintain structured logs of user issues, translation tasks, and M365 support activities.

• Provide bilingual summaries and reports to project managers and leadership.

Required Skills & Qualifications

• Fluent Japanese and English proficiency (spoken, written, business communication).

• Minimum 2 years of bilingual translation/interpreter experience in IT or corporate environments.

• Strong functional knowledge of Microsoft 365 services, including:

o SharePoint Online (sites, libraries, permissions basics)

o Microsoft Teams (meetings, channels, collaboration)

o OneDrive for Business (file management & sharing)

o Outlook / Exchange Online (mailbox basics, rules, calendar)

• Ability to translate both technical and non-technical content clearly and accurately.

• Strong communication and interpersonal skills in multicultural environments.

• Good coordination abilities with consistent follow-up and task tracking.

Preferred Qualifications (Nice to Have)

• Experience working on IT migration or digital workplace transformation projects.

• Familiarity with ticketing tools such as ServiceNow or Jira.

• Understanding of general IT concepts (accounts, access management, devices, cloud basics).

Soft Skills

• Strong listening and articulation abilities in both Japanese and English.

• High attention to detail with the ability to manage multiple requests.

• Proactive, dependable, and user-focused approach.

• Ability to work independently and collaborate with global teams.

In addition to compensation aligned with your role, you'll have access to a wide range of benefits that support your health, career growth, and overall well-being (JAPAN)

• Term Life Insurance

• Referral Bonus Programs

• Year-End Tax Support

• Paid annual leave and bereavement Leave and Statutory Holidays

• Short Working Hours for employees with caregiving responsibilities.

• Statutory Social Insurance: Welfare Pension, Unemployment Insurance, Health Insurance, Nursing Care Insurance and Worker's Compensation Insurance

• Health & Wellbeing support: Annual Health Checks with partial cost reimbursement, Stress Checks & Industrial Physician support

• Employee Engagement and Wellbeing: Employee Events, Wellbeing Programs, Reward & Recognition

• Workplace Amenities: On-site amenities include complimentary beverages.

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.
Here from our recruiter on their experience working with Infosys as an Employer

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."