ServiceNow HRSD Developer Sr
Guadalajara, Mexico
Why you should apply for a job to Infosys:
4.2/5 in supportive management
57% say women are treated fairly and equally to men
Our STEM education and maker movement programs enable you to support a more equitable digital society
At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.
#148537BR
Position summary
Knowledge of ITIL principles and experience applying ITIL guidance to IT service
- Provide ServiceNow Administration and Functional/Development Support to users across the Organization
- Provide timely support to user queries and troubleshoot production issues;
- Perform Systems Integration Testing and manage/coordinate user acceptance testing.
- Creation of technical and functional documents for ongoing maintenance items and projects.
Qualifications / Required Skill:
- Business Knowledge and Skills:
- Understanding of ITSM/ServiceNow best practices
Technical Skills
- Minimum 6 years of ITSM, Service Catalog or HRSD administration experience in an enterprise environment with ServiceNow experience and/or ServiceNow System Administrator Certification a plus
- Implementation of HR Service Delivery, HR Services and Case Management, Advanced Work Assignment, Chat, Service Level Management, Service Catalog Management, Service Portal, Knowledge Management, Integrations.
- Expertise with programming using JavaScript
- Workflow/Flow and Approval configuration
- Integration using Web Services(SOAP/REST).
- Integration using Data sources (JDBC, SFTP).
- SSO Integration.
- Knowledge on Orchestration for automating workflows.
- Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
- Ability to troubleshoot technical/application problems
Other
Prior training/certifications for supported applications are preferable.
Ability to work with end users, technical staff and management as necessary.
Needs to work under pressure and meet deadlines.
Strong documentation and verbal/written communication skills.
Strong multi-tasking and analytical skills
Why you should apply for a job to Infosys:
4.2/5 in supportive management
57% say women are treated fairly and equally to men
Our STEM education and maker movement programs enable you to support a more equitable digital society
At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.