EMEA service support auditor

: LNVGY).

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Description and Requirements

Key Responsibilities:

• Auditing and Compliance: Conduct remote and on-site audits of authorized service providers to ensure adherence to company policies, procedures, and compliance standards.

• Fraud Detection and Management: Identify non-compliant behavior or fraud within partner organizations, taking appropriate actions, including financial recovery and penalty enforcement.

• Partner Education and Improvement: Educate service partners on processes, compliance and best practices, driving improvements in their performance and ensuring alignment with company objectives.

• Relationship Building: Foster strong, positive relationships with service partners, ensuring ongoing communication and loyalty to the brand.

• Benchmarking: benchmark partner performance against competitors to identify areas for improvement.

• Feedback and Reporting: Gather direct feedback from partners on Lenovo systems, processes, and support, relaying actionable insights to relevant teams to improve overall service delivery.

Position Requirements:

• Proven experience in auditing, compliance, or quality assurance roles, preferably within the technology or service industries - OR - experience working in IT service delivery

• Excellent communication skills, with the ability to educate, influence, and build trust with service partners.

• Strong analytical and problem-solving skills with attention to detail.

• Ability to work independently and travel to service provider sites across the EMEA region.

• Fluency in Business English; additional EMEA regional languages are a plus.

What Lenovo can offer you:

• 3 sick days per year

• Additional vacation days

• 100% sick leave compensation up to 2 months per year

• A broad selection of soft and hard skills trainings and individual mentoring

• 1:1 contribution to the Third Pillar Pension System

• Home office flexibility upon team agreement

Base gross monthly salary starts from 2500 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also variable part (a bonus) in value of 12% of your annual earnings.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:

• Slovakia