Premier Technical Support Specialist m/f/d

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Description and Requirements

Are you passionate about solving technical problems and sharing your IT knowledge with others? Do you love being the contact person for IT questions among friends and family? Would you like to support people with varying IT knowledge and explain complex technical issues in a simple way?

Then you are exactly the person we are looking for!

We are looking for a technically skilled and compassionate team member to help our customers overcome their technical challenges. In this position, you will be part of our dedicated Lenovo Premier Support team, supporting customers with their technical challenges with your wide range of IT knowledge.

Your tasks:

• Responding to technical inquiries via phone, email and chat

• Assisting customers with troubleshooting and problem resolution

• Explaining of technical issues in a comprehensible and simple manner

• Ensuring an outstanding customer experience through empathetic and professional service

• Documenting of customer inquiries and solutions in the ticketing system

Your profile:

• Advanced knowledge of IT and technical understanding

• Customer service or technical support experience is a plus

• Ability to simplify technical concepts

• Positive attitude, empathy and patience when dealing with customers

• Problem-solving skills

• Ability to work in a team and willingness to work together in a dynamic environment

• Flexibility and the ability to quickly adapt to new situations

• Experience with the Microsoft M365 / O365 product range, especially with Microsoft Dynamics

• Excellent communication skills in German (C1 - C2) and ideally also in English (B1-B2)

If you are a technology enthusiast, enjoy helping others, and have excellent communication skills, then we look forward to getting to know you! Apply now and become part of our team in Lenovo Premier Support.

What Lenovo can offer You:

• Employee Share Purchase Plan

• Employee Assistance Program, e.g., for health, legal & financial consultancy

• Pension Plan

• Meal Allowance / Lunch Vouchers

• Internal E-learning Development Platform Available for Employees

• Specialized Development Trainings (based on nomination process)

• Employees Groups (LGBT+, WILL, etc.)

• Opportunity to Join/Create Employees Groups (inclusivity, well-being, sports, volunteering, charity, etc.)

• Job Rad (Bike Leasing)

Check out the video, our DACH team created, to give you an insight into the Lenovo culture! We are looking forward to talking to you!

Youtube Video

At Lenovo we are proud to be an equal opportunity company. This vacancy certainly applies for people with disabilities, too.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:

• Germany - North Rhine-Westphalia - Essen

• Germany - North Rhine-Westphalia - Essen