#WD00068162
: LNVGY).
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Description and Requirements
We are seeking a highly skilled Product Field Engineer to join our team. The ideal candidate will be adept at diagnosing and resolving complex technical issues, ensuring customer satisfaction, and contributing to the continuous improvement of our products. This role requires a deep understanding of server architecture, the ability to use advanced diagnostic tools, and strong communication skills to interact with clients and internal teams.
Key Responsibilities:
Replication of Customer Configurations:
Error Log Analysis:
Technical Expertise and Problem Resolution:
Field Action Plans Development:
Server Architecture Knowledge:
Use of Diagnostic Tools:
Continuous Improvement:
Pre-Product Activities:
Warranty Product Maintenance:
Customer and Client Interface:
- Act as the technical liaison between client teams and customers. Clearly explain technical solutions and maintain high levels of customer satisfaction through effective communication and problem-solving.
Qualifications:
Strong understanding of server architecture and its key components (e.g., CPU, Memory, chipset, PCI-e).
Hands-on experience with diagnostic tools such as Logic Analyzers and Oscilloscopes.
Proven ability to read and interpret hardware error logs and OS logs.
Demonstrated experience in developing and implementing field action plans to resolve design and quality issues.
Excellent problem-solving skills and the ability to develop technical solutions for complex issues.
Strong communication skills, with the ability to explain technical concepts clearly to both technical and non-technical stakeholders.
Experience in collaborating with cross-functional teams, including field teams, manufacturing quality engineers, and customers.
Join our team and contribute to delivering high-quality products and exceptional customer service. If you have a passion for engineering and a commitment to continuous improvement, we want to hear from you.
Additional Locations: