Sales Support Manager

Lenovo

2.6

(5)

Monterrey, Mexico

#WD00065022

Position summary

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Description and Requirements

About Lenovo:

Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that create a more inclusive, trustworthy and sustainable digital society. By designing, engineering and building the world's most complete portfolio of smart devices and infrastructure, we are also leading an Intelligent Transformation - to create better experiences and opportunities for millions of customers around the world. Join us in defining our world of tomorrow and creating smarter technology for all!

At Lenovo, we manufacture one of the world's widest portfolios of connected products, including PCs (ThinkPad, Yoga, Lenovo Legion), tablets, smartphones and workstations as well as augmented and virtual reality (Mirage, ThinkReality) and smart home/office solutions, software and services. Lenovo's data center solutions (ThinkSystem, ThinkAgile) are creating the capacity and computing power for the connections that are changing business and society.

Who You'll Work With:

The Sales Support Manager leads the Sales Support team which is an integral part of the sales organization and provides sales support for retention, development and acquisition accounts. The primary objective of the Sales Support team is to enhance customer satisfaction by reducing escalations and enhancing the Lenovo customer experience through the timely and precise delivery of solutions. The Sales Support team plays a crucial role in supporting PC Sales Specialists and Client Managers responsible for customer relationships. This support involves handling back-office responsibilities such as opportunity to contract management, generating system configurations from our product range, and offering proactive follow-up and information on comprehensive account support. Regular communication and coordination with Sales Representatives are integral components of the Sales Support team responsibilities.

Job Responsibilities:

  • Support the sales team in the growth and overall management of the assigned territory.

  • Ensure the Sales Support team accurately processes customer transactions (quotes and sales orders)

  • Promote collaboration between Sales Support team and other cross functional teams to improve customer experience within assigned territory

  • Run the Sales Support team operational management system to achieve monthly, quarterly and yearly targets and Key Performance Indicators.

  • Manage workload, balancing vacation, and sickness coverage within the team. Identify resource issues and adjust appropriately.

  • Identify and implement process improvements to increase the team efficiency, and define processes for potential automation by our internal automation team.

  • Help develop top quality procedures and control check points to proactively find errors and gaps.

  • Prepare reports by collecting, analyzing, and summarizing data trends.

  • Help to select, train, and onboard new Sales Support Representatives.

  • Drive high performance culture ensuring recognition of outstanding contributors, coaching and developing top talent.

  • Ensure employees have regular informal reviews and two formal performance reviews a year.

What We Will Offer You:

  • An open and stimulating environment within one of the most forward thinking IT companies

  • Flat structures and fast decision-making processes

  • A modern and flexible way of working to combine personal and professional life

  • An international team with a high focus on Gender Diversity

  • Attractive compensation package

  • We are looking forward to discussing this position with you soon!

Requirements:

  • Bachelors Degree (in process/finalized)

  • 4+ years of experience in similar companies/position is preferred

  • Strong leadership and people management skills that motivate the team to consistently perform at a high level.

  • Clear and effective communication in English both written and oral.

  • Ability to work under pressure, meet deadlines with minimal guidance and deal with ambiguity

  • Strong organizational, planning and problem-solving skills

  • Self-driven, proactive working and goal oriented

  • Positive attitude and ability to collaborate in an energetic environment building strong relationships

  • Ability to stay organized and work independently to research for solutions

  • Intermediate to advanced Microsoft Excel and PowerPoint skills.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Additional Locations:

  • Mexico - Nuevo León - Monterrey

  • Mexico - Nuevo León - Monterrey