Sales Support Representative




Monterrey, Mexico


Position summary


Description and Requirements

About Lenovo:

Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that create a more inclusive, trustworthy and sustainable digital society. By designing, engineering and building the world's most complete portfolio of smart devices and infrastructure, we are also leading an Intelligent Transformation - to create better experiences and opportunities for millions of customers around the world. Join us in defining our world of tomorrow and creating smarter technology for all!

At Lenovo, we manufacture one of the world's widest portfolios of connected products, including PCs (ThinkPad, Yoga, Lenovo Legion), tablets, smartphones and workstations as well as augmented and virtual reality (Mirage, ThinkReality) and smart home/office solutions, software and services. Lenovo's data center solutions (ThinkSystem, ThinkAgile) are creating the capacity and computing power for the connections that are changing business and society.

Who You'll Work With:

The Sales Support Representative (SSR) is an integral part of the sales organization and provides sales support for retention, development and acquisition accounts. The SSR is expected to problem solve and self-start while managing a variety of requests and tasks. The ideal candidate will be detail oriented with strong communication skills, able to work independently and driven for results. Due to cooperation with various cultures, we are looking for an open-minded, proactive person who is willing to take ownership and contribute to profit of the company.

The primary objective of the SSR is to enhance customer satisfaction by reducing escalations and enhancing the Lenovo customer experience through the timely and precise delivery of solutions. The SSR plays a crucial role in supporting PC Sales Specialists and Client Managers responsible for customer relationships. This support involves handling back-office responsibilities such as opportunity to contract management, generating system configurations from our product range, and offering proactive follow-up and information on comprehensive account support. Regular communication and coordination with Sales Representatives are integral components of the SSR's responsibilities.

Job Responsibilities:

  • Support assigned sales representatives in the growth and overall management of assigned territory

  • Support presales activities and respond to post sales questions

  • E2E ownership and troubleshooting assistance of any back-end operational matter raised by sales team

  • Collaborate with cross functional teams to improve customer experience within assigned territory

  • Verify credit limits through Accounts Receivable and support resolution of overdue invoices and credit issues

  • Accurately process customer transactions (quotes and sales orders)

  • Identify and implement process improvements to increase the team efficiency and effectiveness.

  • Help develop top quality procedures and control check points to proactively find errors and gaps.

What We Will Offer You:

  • An open and stimulating environment within one of the most forward thinking IT companies

  • Flat structures and fast decision-making processes

  • A modern and flexible way of working to combine personal and professional life

  • An international team with a high focus on Gender Diversity

  • Attractive compensation package

  • We are looking forward to discussing this position with you soon!


  • Bachelors Degree (in process/finalized)

  • 2+ years of experience in similar companies/position is preferred

  • Advanced English level, written and oral (exclusive)

  • Intermediate to advanced Microsoft Excel and PowerPoint skills

  • Positive attitude and ability to collaborate in an energetic environment building strong relationships

  • Ability to work under pressure, meet deadlines with minimal guidance and deal with ambiguity

  • Strong organizational, planning and problem-solving skills

  • Self-driven, proactive working and goal oriented

  • Ability to stay organized and work independently to research for solutions

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Additional Locations:

  • Mexico - Nuevo León - Monterrey

  • Mexico - Nuevo León - Monterrey