Service Operations Analyst

: LNVGY).

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Description and Requirements

The Service Operartions Analyst will support the Service Delivery Manager deliver an efficient service to Lenovo Device as a Service (DaaS) / Managed Services customers.

We are seeking candidates ideally with experience in the following disciplines: -

Order Management

• Processing orders for new devices, and re-deploying existing devices

• Support the device forecasting process

• Order Management - Order to Install process

• Oversee configuration of Desktop, Laptop and Tablet devices

• Monitor and manage the inventory levels

• Utilize Order Management tools

Account Management

• Can translate contract terms into operational deliverables

• Manage the service lifecycle of deployed devices

• Creation of customer invoices

• Well versed in Purchase Order administration

Service Management & Productivity Improvement

• Experience in an Account Operations environment

• Manage incidents and requests from clients

• Facilitate a resolution to any technical escalations

• Prepare documentation to track and report on SLA performance

• Identify and support initiatives to improve client service delivery

• Build solid working relationships with partners & suppliers

Client Experience

• Interact with the clients

• Facilitate an answer to any queries associated with their aligned contract(s)

• Be on top of any issues within their customer environment

• Demonstrate an obsession to maximize client satisfaction levels

Position Requirements

• 1-2 years project coordination experience, ideally in a services environment

• Fluent in English

• Experience with ticketing tools (preferably ServiceNow & SAP)

• Skilled in Excel / Reporting

• Persistent, detail oriented, able to multitask

• Must have a good attitude towards learning, and implementing change

Additional Locations:

• Brazil - São Paulo - São Paulo

• Brazil - São Paulo - Sao Paulo