Senior Field Service Technician – Transmission & Distribution

installation and commissioning projects, assisting with project planning and scheduling to meet scope, timeline, and quality requirements.

Direct Equipment Assembly & Quality Control:
Lead and direct assembly of equipment division products, ensuring proper techniques, quality control standards, and compliance with specifications.

Manage Site Operations:
Organize and supervise site mobilization and demobilization activities. Review subcontractor timesheets, confirm change orders, document job progress, conduct daily pre-job briefings, and perform safety observations and reporting.

Provide Expert Technical Support:
Deliver advanced technical support to internal and external customers, third-party service organizations, and end users. Train and evaluate third-party service providers on product service and installation standards.

Train and Educate Customers:
Develop and deliver customer training programs and materials related to MEPPI product offerings and testing software.

Program and Troubleshoot Controls:
Program, calibrate, install, and troubleshoot electronic control devices. Analyze graphical and performance data both onsite and remotely to diagnose and resolve issues.

Commission and Test Equipment:
Develop commissioning test plans, set up test equipment, analyze results, and document findings. Train customers in the use of testing tools and software.

Collaborate Across Divisions:
Work closely with Project, Engineering, and Sales teams to address equipment performance issues and deliver effective product solutions.

Recommend Long-Term Solutions:
Identify and recommend service product offerings and maintenance solutions that support long-term reliability and capital investment protection. Provide input for service quotations as needed.

Document and Report:
Maintain accurate service records and develop detailed reports related to equipment repair, inspection, and commissioning activities.

Manage Administrative Responsibilities:
Submit accurate and timely expense reports in accordance with company policies.

Represent the Division Professionally:
Further the goals of the Service Center Division by fostering positive relationships and conducting business professionally with customers, vendors, subcontractors, and internal stakeholders.
What You Bring:Education & Experience:

• Associate degree in Electrical or Mechanical Engineering, or a related technical field required.
• Minimum of eight (8) years of experience troubleshooting and repairing technical, electrical, and/or electronic products, including at least five (5) years of experience with substation or power electronics-related equipment.

Technical Expertise:

• Advanced field application knowledge of substation-related products.
• Advanced knowledge of common electrical equipment, substation construction, and associated systems.
• Advanced proficiency with mechanical and electronic test equipment, including operation, data collection, analysis, and reporting.
• Advanced knowledge of communications and networking protocols.
• Advanced ability to read and interpret technical drawings, mechanical blueprints, electrical schematics, bills of material, and instruction manuals.

Skills & Capabilities:

• Advanced analytical and problem-solving skills.
• Strong interpersonal, communication, and presentation skills to effectively interact with customers, employees, and suppliers.
• Ability to organize activities and work effectively in a team-oriented environment.
• Advanced computer skills, including proficiency with Microsoft Office products, Microsoft Project, MRP/ERP systems, and company timekeeping and expense reporting systems.

Work Environment:

• Frequent travel to customer sites, including substations and industrial facilities.
• Exposure to energized electrical equipment and high-voltage environments.
• Field-based work requiring coordination with contractors and cross-functional teams.

Why Join Us?
Impact Critical Infrastructure:
Support the installation and performance of equipment that powers communities and industries.

Technical Leadership:
Serve as a subject matter expert and mentor within the Field Service organization.

Safety & Quality Focus:
Be part of a team that prioritizes safety, precision, and operational excellence.

Career Growth:
Advance your expertise within a global organization delivering innovative energy solutions.

About Us:
Mitsubishi Electric Power Products, Inc. (MEPPI) is a trusted leader in power systems, transmission and distribution solutions, rail transportation technologies, and large-scale infrastructure equipment. We deliver reliable, innovative solutions that keep critical systems operating safely and efficiently.

Equal Opportunity Employer:
MEPPI is committed to creating an inclusive workplace. We welcome applicants from all backgrounds and provide equal employment opportunities for all qualified candidates.