Customer Success Project Intern (GBS) - 2026 Start (BS/MS)
Madrid, Spain
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
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Position summary
Responsibilities:
- Establish and manage key strategic projects in partnership with Customer Success lead
- Deliver key programs to retain and drive revenue growth
- Continuous analysis of business results, support for Quarterly Business Reviews and Business Reviews for CSM team
- Support ownership of key product strategy for agencies and large advertisers
- Collaborate with internal teams globally across product, marketing, legal, engineering and sales
Qualifications
Minimum Qualifications:
- Bachelor's degree or above. Applicants must be enrolled in their studies for the entire internship duration.
- Available to start immediately for 3-6 months
- Must complete the internship in Madrid, including in-office attendance.
- Work experience in Sales, Advertising, Consulting, Analysis, Customer Service, Marketing, Finance, Technical Sales, and Operations, or related fields
- Project management experience and organizational skills, with the ability to navigate, innovate and implement ideas.
- Demonstrated interest in digital and TikTok's ad solutions
- High fluency in spoken and written English, Spanish and Portuguese is essential, as you need to cooperate with teams in Southern Europe and the wider EMEA region and communicate professionally with regional business partners using industry jargon.
Preferred Qualifications:
- Studying an Advertising and Public Relations, Marketing, or Communication degree
- Autonomous spirit, data-driven, and results-oriented.
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.