Network Engineer - Operation

TikTok

4.5

(6)

Ashburn, VA

4.5/5 in overall job satisfaction

4.5/5 in supportive management

100% say women are treated fairly and equally to men

100% would recommend this company to other women

100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members.

Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.

We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.

Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.

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network incident response and operational stability, including backbone, data center, public cloud, Edge/CDN and Network GWs.

Support the day-to-day operations of the Non-CN global network infrastructure and responder for network incidents and emergencies, leading troubleshooting, mitigation, and service restoration during network failures.
Partner with the 247 NOC team as a second-line (L2) operations engineer, collaborating with engineers across multiple time zones to ensure continuous 247 global network operations.
Collaborate with network architecture, deployment, and software engineering teams to improve operational tooling, monitoring platforms, and automation systems.
Coordinate with ISPs, vendors, and internal engineering teams to diagnose and resolve network issues as well as conduct post-incident root cause analysis (RCA) and drive remediation to prevent recurrence.
Support network maintenance and change activities, including operational checks and post-change monitoring.

Qualifications

Minimum Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering, Mathematics, or a related technical field, or equivalent practical experience.
2+ years of experience in network operations, network support, or network engineering.
Good understanding of network protocols including TCP/IP, DHCP, BGP, OSPF/IS-IS and MPLS related technologies.
Strong sense of ownership with the ability to troubleshoot and resolve network incidents under ambiguity, including timely response during critical outages.
Good communication skills and the ability to collaborate across global teams.

Preferred Qualifications

Experience working in large-scale data center networks, cloud infrastructure, OTT platforms, or ISP environments.
Experience in incident management, operational process optimization, and network troubleshooting.
Experience working with network vendors, ISPs, and service providers.
Familiarity with network automation tools or scripting languages such as Python or Shell.