Furthering Human Progress With Technology, Fostering Inclusion and More: This Company Does it All

Sponsored by Lumen

A Lumen employee.

Photo courtesy of Lumen.

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April 15, 2024 at 10:4PM UTC

Lumen is an international technology and communications company that provides customers with integrated services and solutions to empower them. As part of its mission, Lumen looks to further human progress through technology and is guided by the belief that humanity is at its best when technology advances the way we live and work.

To achieve their goals, Lumen views everything they do through seven unifying principles:

  1. Fairness

  2. Honesty and integrity

  3. Commitment to excellence

  4. Positive attitude

  5. Respect

  6. Faith

  7. Perseverance

Using these principles, Lumen has successfully fostered a supportive, inclusive community where employees can grow into their best selves.  Let’s take a look at some of the ways Lumen creates a positive work environment.

A focus on diversity, inclusion, and community. 

Lumen celebrates and embraces the rich mix of culture, viewpoints and backgrounds that make up its global workforce. Lumen’s ability to fulfill its purpose is dependent on the quality and capabilities of its people. Lumen’s highly competitive business requires attracting, developing, and retaining a motivated team that is inspired by leadership, engaged in meaningful work, driven by growth opportunities, and thriving in a culture that embraces diversity, inclusion and belonging. 

To develop its skilled workforce in the U.S., Lumen uses candidate assessment technologies to reduce bias, employs external diversity talent sourcing strategies, ensures transparency and inclusion, and participates in diversity recruitment events, forums, and trainings.

Lumen’s Diversity and Inclusion Steering Committee, composed of senior leaders and executives, including the Company’s Chief Diversity and Inclusion Officer, help shape, drive, and champion the overall diversity, inclusion and belonging strategy. The Company’s diversity initiatives are focused on training and education, hiring and retention, compensation, talent development, Company culture, employee engagement, and community impact. 

In 2020, with 75% of Lumen employees working remotely due to COVID-19, employees actively participated in Lumen’s annual global Diversity, Inclusion and Belonging week by virtually volunteering to support 25 nonprofits globally. In one week, nearly 650 volunteer hours were completed, 2,600 pounds of food were donated, outreach was made to isolated seniors and troops serving overseas, and Lumen offered career advice to numerous job seekers with intellectual disabilities, youth, and disadvantaged women who transitioned out of work due to COVID-19. The activities deepened connections while highlighting the Company’s commitment to diversity, inclusion and belonging. 

Lumen expanded the program in 2021, making it a year-long virtual volunteer campaign, giving employees plenty of opportunities to make a positive impact. A few areas of focus included economic empowerment, human rights, Black identity, LGBTQ+, women’s rights, homelessness, the environment and more. In 2021, Lumen saw a 70% increase in the number of volunteers with nearly 779 hours of volunteering which led to meaningful impact that was felt globally in nine different countries. Additionally, outcomes included contribution to 12 of the United Nations 17 Sustainable Development Goals. Lumen has committed to continuing this program for employees, kicking off the 2022 campaign, by providing gratitude care kits to essential workers, teens struggling with mental health, and isolated seniors in recognition of Martin Luther King Day. This particular event in its second year, saw volunteer numbers triple with impact expanded from three states to five across the United States, including Colorado where volunteer efforts supported the front-line responders of Marshall Fire. 

Lumen Employee Resource Groups (ERGs)

At Lumen, ERGs contribute meaningfully to the Company culture, participate in the attraction, development, and retention of employees, build community, and engage and connect with customers. 

Lumen employees can take part in 11 worldwide ERGs: 

  1. Lumen Alliance of Black Technology Professionals (ABTP)

  2. Lumen Friends Respecting Inspiring Everyone Needing Disability Support (FRIENDS)

  3. Lumen Global Community

  4. Lumen NextGEN (early career / young professionals)

  5. Lumen Pacific Asian Ancestry Network (PAAN)

  6. Lumen Pride, Association of LGBTQ+ Employees & Allies

  7. Lumen Success-Oriented Members Offering Support (SOMOS) (Hispanics/Latin/o/a/x)

  8. Lumen Veterans, Active Military & Allies (VETS)

  9. Lumen Voice of Many Feathers (Native and Indigenous peoples)

  10. Lumen WELL-BEING (emotional, physical, and financial wellness)

  11. Lumen Women Empowered

Making a difference on the global Lumen team. 

To help be a global positive influence, Lumen empowers their employees to make a difference in the communities where they live and work. One way Lumen achieves this is through their Dollars for Doers volunteer grants program. Employees can receive up to $1,000 per year for an eligible charity where they volunteer. In 2020, Lumen awarded over 90 grants, providing over $45,000 in support to nonprofits. 

Lumen also encourages employees to give back by matching donations during their annual Campaign to Fight Hunger and by providing STEM solutions for pre-K-12 schools and through other targeted giving campaigns throughout the year. 

Lumen benefits, awards, and accolades. 

Lumen believes that its people are the heart of what they do, so they’ve designed a total rewards package to give employees choices. As technology is redefining the way people live and work, this must include empowering people to find the benefits that are right for them and their loved ones. Lumen’s plans are designed to help its people live a healthy life, manage finances, and support those who matter most. Some of Lumen’s inclusive benefits in the U.S. are Care@Work, Well Connected Wellness program, 2nd MD, telemedicine, parental leave, adoption assistance, fertility, and gender-affirming health benefits, child-care spending accounts, paid and flexible time off, tuition support, and 401K match. 

Lumen is proud of the many contributions of its people, which is reflected in its numerous industry accolades and awards. 

A few selected awards from 2021 include:

  • 100% Disability Equality Index “2021 Best Places to Work for People with Disabilities”

  • Careers & the disABLED top 50 Employer

  • Forbes Best Employer for Women List

  • Forbes America’s Best Employers for Diversity List

  • Forbes World’s Best Employers List

  • Honored as Best of Best Employer by Black Employment and Entrepreneur Journal, Hispanic Network Magazine, and Minority Engineer and Women Engineer Magazines

  • Human Rights Campaign's Best Place to Work for LGBTQ Equality, with a 100% Corporate Equality Index Score

  • Military Times “Best for Vets”: Employers 2021

  • Named to Most Community Minded Businesses List by Civic 50 Colorado

  • Best Corporations for Veteran’s Business Enterprise ® by the National Veteran-Owned Business Association (NaVOBA)

Want to join the Lumen team? Click the link below to check out current opportunities. 


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