DISCUSSIONS

Client not responding to calls or emails.

Anonymous Image

Anonymous

Welcome to Fairygodboss!

We’re the largest online career community helping women achieve their career goals. Gain access to articles, jobs, events, and a supportive network of women and allies. Membership is free, always.

Client not responding to calls or emails. My contact at our client (there is a new regime) for which I was having biweekly zoom status calls is not returning my calls or emails. She scheduled the invite.. but now it appears to be "Cancelled" in my calendar. When I call her, the inbound call drops off.. doesnt go to voice mail. Have also sent emails for which she does not respond. I want to call her Manager to see if she is ok... it just seems odd. I dont want to "throw her under the bus" making it appear she is not doing her job. But I do want to know if we will continue our zoom meetings, preparing reports and negotiating contracts with her vendors on her behalf (I provide consulting services) What would be your next steps and what would you say to her Manager (if anything)? PS he does not participate on the Zoom calls and most of the time is not cc'd on the emails.

Thank you!

Why women love us:

  • Daily articles on career topics
  • Jobs at companies dedicated to hiring more women
  • Advice and support from an authentic community
  • Events that help you level up in your career
  • Free membership, always

Like

21 comments

Share

Share your insight

Join an authentic community that helps women support each other at work. Share your professional experience or ask for advice — you can even post anonymously.

21 Comments

Join the conversation
  1. Monica Barnett

    How long have they not been responding? I would be concerned that something is off, too!

    I would follow up on an email and cc her manager, or another colleague at the client (not sure if you have additional contacts there). Something along the lines of “just checking in as our biweekly zoom call is showing as canceled on my calendar. I haven’t heard from you and wanted to make sure you are ok and discuss best ways to work together if anything has changed”

    Hope that would lead to some answers for you! Good luck and hope everything is ok with your client.

  2. Anonymous

    She has not responded to calls/emails since mid March. Excellent suggestion in the email you mention. Her manager is not on the zoom calls and is not cc'd on deliverables. Guess I have nothing to lose by including him. Do you think I should also cc the owner of the consulting firm for which I am employed?

  3. Anonymous

    Do you bill them by the hour or have they paid a flat fee for a specified period? If you bill them hourly then they may be discontinuing your services. In this environment of mass layoffs, companies are also letting go of service providers that support roles that have been eliminated. To me it sounds like this individual may have been laid off. But if they have committed to your services for a specific period that’s still active then I’d follow up with the manager. Or try to reach the individual through other channels like LinkedIn.

  4. Anonymous

    We bill hourly. The thought came to me that they may discontinue services....New regime at this firm.

  5. Anonymous

    It sounds like the person may have been let go or laid off. Your responsibility is to maintain the relationship with the client, so I would just ask the manager who you should contact and note that you have been unable to contact your old contact. You might also want to look them up on LinkedIn to see if there has been a job change.

  6. Anonymous

    Great idea to look at Linked in....indicates she stopped working March 2024 at the firm (my client)

  7. Anonymous

    I would reschedule the meeting with her manager and ask if the client contact there has changed. Don't probe below that because she may have been terminated and is not able to or is uncomfortable sharing this with outside resources. Or she might have been moved to another role.

  8. Alexis Gladstone

    If the inbound call drops off and there is no voicemail it sounds like there has been some change like she left or was let go.

    Because emails don't appear to be bouncing back, I would reach out again that way and include her manager in the communication. You can say something along the lines of, "I've noticed that our weekly status calls have been canceled and your voicemail doesn't seem to be working. I wanted to first see if everything is okay with you and also discuss how you'd like to move forward with status updates. I'm happy to schedule calls that best meet your needs."

  9. Anonymous

    Thank you! I reached out and cc.d her manager. It is only 1 day since I sent the email.. but no response from either. I checked her Linked in... and it states her employment from Nov to March 2024 ... so yes it appears she is no longer with them and she indicates she is actively looking for work. I am planning on contacting her Manager directly..... what are your thoughts?

  10. Alexis Gladstone

    Great idea to check LI! A few thoughts cross my mind. Because she is gone, the manager might be overwhelmed with covering for her or trying to redistribute the workload. If it was a layoff, the manager may not even be there anymore!

    Because you just sent an email, if it were me, I'd wait several days to see if you get a response. If you don't, I would either forward this recent email to the manager and ask them directly how to move forward, or even better if you have their phone number, call them.

    Because we don't know what your line of work is, nor how critical the lines of communication are on a regular basis, it's hard to talk about how quickly/urgent getting this straightened out is.

  11. Anonymous

    Alexis, thank you again for your input! I am a subcontractor for a telecommunications firm..I prepare monthly reports regarding their telecom costs, where to reduce expenses and contracts that may expire for which higher rates may be applied if not negotiated. As of today, no word from her manager who I cc'd on the email I sent. Next week, I will reach out directly to the Manager.

  12. Alexis Gladstone

    Good luck. It sounds like it's something they should be interested in staying informed about!

  13. Anonymous

    Thanks again...for you valuable input!

  14. Anonymous

    At this point , yes you should CC her manager. It might be she was let go or quit. You cannot stay at in limbo. A we will not be needing services going forward is needed and the least they can do answers are needed.

  15. Joycelyn M. Siame

    Contact their manager and copy her HR person, stating you want to do a wellness check because you have not heard from them in a while and want to ensure everything is OK. Explain to them what you just wrote above. She is hindering with you being able to do your work, so it is your prerogative to nip this in the bud... You are not throwing her under the bus if she is choosing not to communicate with you at all. I recently did this with a coworker who lives across the country and it worked.

  16. Anonymous

    Appreciate your input!

  17. Anonymous

    Most logical conclusion is the person got laid off or is on medical leave (if they resigned I'm guessing they would have given you a heads up). I would reach out to the manager and ask if that person is still supposed to be assigned to the project, because you haven't heard back from them in a while.

  18. Anonymous

    Thank you for your input!

  19. Anonymous

    Have your boss call clients boss, if your calls are not going thru to no voice mail you have been blocked. If you send an email and no "undelieverable" notification back to you her email account is still good and active. Client could be a lazy flake keep that in mind.

  20. Anonymous

    Thank you for suggestion!

  21. Anonymous

    She put herself in this situation, was let go, or is ill. Either way means you need a change in POC. So I would make that call to the Manager, as soon as possible.

Browse recent posts

Plan construction projects with the Concrete Calculator, a practical online tool for estimating material quantities, calculating concrete requirements, managing costs, and simplifying building work.
Hiii everyone!
I'm. Current looking for remote jobs
Your trusted partner for a cleaner, healthier home in Los Angeles, California. At Quick Clean Carpet Care, we've been providing top-notch carpet cleaning, upholstery cleaning, pet accident treatment, hard floor cleaning, rug cleaning, window cleaning, and house washing services for over 9 years. Our team of experts uses eco-friendly solutions and state-of-the-art equipment to leave your home sparkling clean and germ-free. From stain removal to deep cleaning, we've got you covered. Serving Los Angeles and surrounding areas, we're committed to delivering exceptional customer service and unparalleled results. Call us today to schedule your appointment and experience the Quick Clean difference!
Your trusted partner for a cleaner, healthier home in Los Angeles, California. At Quick Clean Carpet Care, we've been providing top-notch carpet cleaning, upholstery cleaning, pet accident treatment, hard floor cleaning, rug cleaning, window cleaning, and house washing services for over 9 years. Our team of experts uses eco-friendly solutions and state-of-the-art equipment to leave your home sparkling clean and germ-free. From stain removal to deep cleaning, we've got you covered. Serving Los Angeles and surrounding areas, we're committed to delivering exceptional customer service and unparalleled results. Call us today to schedule your appointment and experience the Quick Clean difference!
What Makes SPJ Vedatam Gurgaon Worth Exploring?
See more
Fairygodboss VIP
Achieve your career goals.
Be part of the largest online career community for women to find jobs, advice, and support — for free.
Fairygodboss members