While it's unfortunate you didn't graduate from college, I don't think your experience is hurting you, at all! I think any kind of customer service is great for that next job, as just about everything today depends on good customer service. And the fact that you have already managed people should be a plus, too! Don't give up!
Moreover, as several said, here, go after the job(s) you REALLY LIKE and leave the rest alone. I know it's hard not to panic or feel desperate--I've BEEN there!--but try to stay focused. Being "all over the place" because you're feeling the pressure of having no pay check will only dilute your energy and weaken your resolve.
On another note? I, personally, think having to practically redo your resume for every single job you apply for is ridiculous and a waste of time. I think the cover letter (preferably, in the first paragraph) is the place to introduce yourself and showcase the skills/attributes that match the job you are interested in. Otherwise, why are we paying resume-writing professionals hundreds of dollars to create a new and relevant one, only to have to tear it up and start a new (and, possibly, poorly written) one for each job?
I think career coaches are great for those who want to transfer their current skills to a new industry (although a good resume writer can do that, too) or for the worker who just doesn't know which direction to take her career in. And, yes, I DO agree with the poster (Nichola) who urged you to consider taking courses to upgrade your skills and knowledge and "boost your resume." Here's a trick I use: Study the job descriptions for the roles you would love to have, and check out the requirements, not just for the job functions or degrees, but also for specific areas of knowledge that would be paramount to performing those jobs. I keep a running, up-to-date list for the two careers I move between: content designer and copywriter. You don't have to spend a lot of $$$ or time training for something new or additional. Many education resources (like Continuing Ed courses) are tailored to the needs of working people who want to advance their careers (or even change careers, entirely) without having to go back to college or start all over again. And, finally, like Gloria mentioned, network, network, NETWORK. Face-to-face meetings will get you more offers or even referrals than the usual digital application (a real crap shoot, at best!) processes. To this point, attending training / educational courses in person, will get you out with people who are potentially hiring, or looking for good people to refer to those in their professional networks. to a whole new group of resources.
I know I said "finally," above, but... another approach that has worked for me: NEVER apply for a job where they are hiring for "multiples." You'll be just a face in the crowd, your real talents will never be noticed and, because they're hiring many, they will not entertain the opportunity for salary negotiation.The job will pay what it will. Period.
And when it comes to the most effective method of applying for jobs, don't travel the beaten path (think online applications, again). Strike out on your own--separate from the crowds. In doing so, you will eliminate the competition and be recognized for your own, irresistible merits.
Best of luck, and I hope you find something that is worth the wait!!!
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