How does the Decline Popup work in ReTarget?
I run a small online service for store owners. We help entrepreneurs track orders, generate invoices, and monitor customer payments. Recently, I’ve noticed an unfortunate trend. Some people complete the registration process but are unable to finish the identity verification stage due to discrepancies in their documents or additional system requirements. As a result, they simply close the page, and we lose a visitor that we’ve already spent our advertising budget to attract. This is especially unfortunate for those who showed genuine interest in our service but were unable to use it due to technical or procedural limitations.
While looking for ways to bring these users back, I came across ReTarget.gg. I was intrigued by their “Decline Popup” because it allows us to display alternative offers when our system rejects a user, as far as I understand. However, I don't yet fully understand how it works technically. Unlike a standard Geo Popup, which triggers automatically based on the visitor’s location, this one seems to require a signal from the website itself. On https://retarget.gg/ , I found a description of the integration process involving a special script called widget-decline.js. This process involves creating a session and sending a command from the server side.
Do I understand the process correctly? First, the user receives a rejection after verification. Then, our system sends their session ID to the ReTarget server. Only after that does a window with alternative offers appear. Can it be configured so that the window appears only after a final rejection rather than when the customer needs to re-upload documents? Also, I’d like to know if integration requires a developer, how difficult the server-side setup is, and if it’s possible to track the number of impressions and clicks.
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