Want to leave my job..

Queen

June 30,2023 at 1:16PM UTC

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Want to leave my job..

I've been working for a tech company for the last 3 years as a technical support person, but I want to leave. The pay is not that great, the hours are overnight and with a young child in school now, the schedule is just not ideal. The company doesn't offer day shifts either. My AS, BS and Master degrees are in the Business field. I would really like to be in the Human Resource field, something more career focused. I just have no experience in that field. Do you guys have any suggestions?

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Huong Nguyen-ValleJune 30,2023 at 4:17PM UTC
Look for courses online to take. Do you know what area of human resources you want to focus on? Do you want to be a generalist? Have you had anyone look at your resume and help you see what is transferable? There are entry-level roles you can look at.
QueenJune 30,2023 at 5:41PM UTC
I would love to do recruiting or a generalist, and I have had someone look at my resume. They said it looked good, but when I apply to the jobs I never get reached out too.
AnonymousJune 30,2023 at 6:10PM UTC
What interests you about HR that you want to get into it? What is your understanding of the HR function - not what it should be but what it is?
I've been in HR for a while now, I'm 50, and...well...I wish I had chosen a different career path at this point.
QueenJune 30,2023 at 9:19PM UTC
Well I just don't want to be in a customer facing position anymore. I would like to be behind the scenes working with no customer interaction or very minimal. I've done retail management, luxury retail, security, volunteer as an HR person and just felt like it was a better fit, with better pay. My understanding of the HR function is that they manage the employee life cycle (i.e., recruiting, hiring, onboarding, training, and firing employees) and administering employee benefits.
AnonymousJuly 1,2023 at 1:18PM UTC
As an HR leader, I’d recommend targeting either HR systems or HR operations roles where you can leverage your technical, customer interfacing expertise in the HR field.
Many mid to large companies have HR helpdesks where part of the role may even be helping employees and managers navigate HR systems and tools.
While your skills are tech support-related, your experience working directly with people, troubleshooting complex problems, and following up is more important (if that makes sense) and that experience is translatable into any number of fields. A career coach can also help you extract the right components of your experience to highlight on your resume and in interviews. Once you get into HR, you can grow your HR career from there.
I hope this helps - best of luck to you!
QueenJuly 2,2023 at 12:16AM UTC
Thank you so much. Do you know where I can find a career coach?
AnonymousJuly 3,2023 at 1:55AM UTC
You are so welcome! Try a search for “career coach” on LinkedIn. A good one should give you a complimentary consultation to make sure they’re the right fit for what you’re seeking.
AnonymousJuly 2,2023 at 5:27PM UTC
Definitely not HR. At the moment the HR folks are getting laid off in droves. Find a company where you might move into more product focused areas, coming up from TS should land you in that sort of role with ease.
And perhaps with your strong educational background you could find a company where day work is all that is offered.
Good luck.