You are not being a jerk for asking for the raise that you feel you deserve.
Managers expect their employees to ask for raises, and if your manager doesn't expect it, they are not a good manager.
If your manager's hands are tied, she should have communicated that with you. The fact that your request for a raise/bonus was not mentioned during your year end review and you're left wondering the reasons why is not good management.
How do you communicate what you want?
Set a meeting with you manager to discuss your desired raise/bonus. Say that in the meeting request. "Dear Sally, I'm setting some time on your calendar to discuss my desired wage increase or the implementation (or change) in my bonus structure. "
During that meeting:
-present what you want
-list the reasons why
-then be quiet - let your manager talk. Don't say anything about your assumptions that your manager's hands are tied. Let her tell you what's going on.
Then be prepared to negotiate. As in, have options ready:
- if your company isn't giving out raise increases, ask why and then:
-- ask for more bonus (if you have an existing bonus structure) or ask to build a quarterly or annual bonus program that's based on your output
-- if no bonuses or additional raises are being handed out this year, ask for additional benefits (5/4 schedule without adding more hours to your work day, more vacation time, more educational benefits)
If no bonuses or additional raises are being handed out this year and you can't negotiate additional benefits, then ask when raises will be reinstated AND ask what you need to do to be considered for a raise/bonus. If she tells you things you can do to be considered for a raise/bonus next year, create and follow that plan and set a meeting in 6 months to check your progress against that plan.
Follow up your meeting with an email back to her with everything that was discussed.
Good luck!
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