Before you ask, please make sure that you are prepared for answers that you might not want to hear.
(Just because it’s human nature. :). )
Suggestions:
(1). Have an anonymous survey of the people remaining. Throw out all the usual “metric-gathering” multiple choice questions. You want something that actually encourages people to talk. It should be the following questions:
(a). What do you like about working here?
(b). What do you dislike about working here?
(c). How can we improve?
(2) Have a meeting, WITHOUT you or any manager present, to ask for feedback. (I assume you’re a manager?). The presence of a manager will stifle discussion. Have a trusted colleague gather feedback.
(2a). Have a trusted colleague meet with people 1:1 to gather feedback. Again, NOT a manager.
Meanwhile, here are some common reasons people are leaving. See if any of them apply to your company:
(1). Are people allowed to work from home right now? If not, there’s your answer. People are leaving for jobs where they can.
Especially during Covid (yes, the pandemic is still happening!)
No excuses, please. You probably managed to allow work from home during Covid. So you can do it now.
(2) How understanding are you towards working parents (especially working moms!) who have their children at home with them because schools and day care centers are closed?
Do you expect them to work like they don’t have children? If so, there’s your answer.
(3) Do people feel overworked? Is there never a slow period? If so, there’s your answer.
And please don’t think you can solve this by putting the burden on the workers to tell you that they’re overworked, and need to set boundaries. Respectfully, that’s deflecting the blame away from management for putting on the pressure in the first place.
Solve it by putting on less pressure, and giving less work. I promise you that your business will survive if you make a LITTLE bit less money, and your workers are happy.
And by the way, almost no worker is going to tell you this, because they don’t want to come across as “lazy.”
Conclusion: Some of these may be tough to hear. But you need to hear them if you want to stop bleeding workers. I’m sure you mean well, so please listen.
Good luck!
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