I need to vent about my job in the insurance industry.
I've worked in various roles for five years (Since 2017), including Claims Customer Service and Sales Representative/ CSR. I currently work remotely and my job title is "senior customer service representative" for a well-known insurance company at a local Agency.
For the last two years, I've been experiencing burnout and anxiety due to the overwhelming workload. I have a sense of frustration that my boss doesn't seem to be acknowledging the amount of work I'm handling or thinks Im not doing much on my end. Moreover, I feel I'm not receiving the necessary attention and focus when seeking guidance or discussing important matters w/ him. This adds to my already growing emotions, and I am trying to separate my feelings from work, but I am simply that person; I care too much, even when I try not to. : (
I started as the only rep and have been a dedicated worker. And, many agents have come and gone due to the job's pressure. The industry's changes and new rules within the company only make it harder to please customers, especially when it comes to money in this increasing economy.
While it's not necessarily my job to please customers, it's a significant part. I'm responsible for handling CSR work, escalated calls, irate clients, sales, and billing issues. My boss often adds more tasks on the spot, increasing my stress levels. We need more people to help, but when we get new team members, they are not as seasoned, can only do so much, or are directed to handle leads which only adds more to everyone's workload.
** Please tell me if I'm overreacting or my feelings are valid. I do want to mention I am 26 years old, and maybe I'm just not used to this workload. I welcome all opinions with kindness. Thank you, my fellow hard-working fairy god bosses.
Browse recent posts
Which Type of Imposter Syndrome Are You?
Did you know there are different types of imposter syndrome?!
THE LINEUP
The Perfectionist – You feel like anything less than flawless is failure.
The Expert – You never feel ready enough and think you need to know everything before you begin.
The Soloist – You feel like asking for help means you're not capable.
The Natural Genius – You believe if something doesn’t come easily, you’re not smart enough.
The Superwoman/Superperson – You measure your worth by how much you can juggle and push yourself to do it all.
Which one are you?
Personally, I’m pretty sure I’m all five depending on how many coffees I've had so far and the number of tabs I have open on my laptop!
1 Like • 2 Comments
Are there recruiters associated with Fairy God Boss that will help you find a job / give warm intros?
I'm looking for recruiters in Seattle / Portland who work with Women in Tech, specifically Backend Software Eng or DevOps Software Eng.
0 Likes • 1 Comment
I just applied for a position with a company yesterday, just checked to see if it was available, and got taken to a page that says "the position is no longer available."
That is extremely frustrating!! I got my hopes up for nothing!! Why do companies do this crap!! I have applied for several positions & have not heard from the majority of the ones I have applied to. Im so over this BS. One job I applied for in Jan this year that is for the state govt. STILL says they're reviewing apps! Smh!! It is both insane and extremely frustrating. The job I applied for with the state government closed in february--yet here we are in almost May, and the HR Analyst said he still has no updates for me. I don't even care anymore. Mind you--i made the Best Qualified list, which is the highest category you can be placed into & means you have a high chance of receiving an interview. Maybe just maybe they will call me before the year is over, but I have no hope.
I have applied for hundreds of jobs at this point, have tailored my resume to the job description using ChatGPT, and reached out to recruiters on Linkedin who work for the companies I applied to. I receive denial emails before the night is over right after I apply for positions and get ignored by recruiters regularly. I am beyond weary and tired. People who know I am searching for a job do nothing to help, & just watch me struggle.
Recruiters at staffing agencies are useless and just respond to my messages and emails informing me that the position I applied for or inquired about has "been filled." Its a mystery how the positions get filled so fast when they have not been online for more than a day or 2!! It is TRULY BAFFLING!!
The job market is 1,000% despicable right now and I think I may just scream if someone else comes to me & says that I need to fix my resume, aggressively apply for more jobs, & make my career transition happen more smh.
0 Likes • 3 Comments
In honor of Earth Day, I wanted to share something personal and a bit nostalgic.
While going through old things, I came across a handwritten poem I wrote when I was 15, back in 1993. I had pasted it into one of my old science textbooks, which I turned into a kind of creative journal—filled with watercolor paintings, quotes I loved, and little mixed media collages. Even then, I had big feelings about the environment, though the language of the poem clearly shows my love for a thesaurus and the earnestness of youth.
Here’s the poem in full:
The World We Live In
Our world is dying
The ozone is depleting
Pollution is aggravating
Animals are extinction.
I can’t believe there are people unaware
Of what is happening,
In our world that’s the only place we can live in
Many know that it is rapidly withering
And we should not ignore it…
The people should assist in healing
The wounds of our world which is worsening
We must not annoy this intricacy
For we are the ones who will be perishing.
Replenishing our environment could be easy
If all the people will work in harmony
To recuperate our world which has been relinquished
By people who are mercenary
Before long, the day would come
Our world will be peaceful and calm
I aspire that it would flourish again
For the benefit of all mankind.
Looking back, I still connect with the core message. Today, I try to live those values—composting, reducing plastic use, being more intentional about consumption. It can feel like a contradiction sometimes, especially as someone who works in marketing. But I believe that small, conscious choices still add up.
It’s both humbling and inspiring to realize that even as a teenager, I understood something fundamental: we only have one planet, and it deserves our care. I’m still doing my best to be that same thoughtful person—just with more experience and a little less melodrama.
Wishing you all a meaningful Earth Day.
2 Likes • 6 Comments
“When Looking for a Job, Imagine Yourself as a Renter”
You don't own your job; your employer does, making the phrase "my job" an oxymoron.
https://open.substack.com/pub/artoffindingwork/p/when-looking-for-a-job-imagine-yourself?r=4s382&utm_campaign=post&utm_medium=web&showWelcomeOnShare=false
1 Like • 0 Comments
Real Questions.
Expert Answers. Live at Inspiration Summit.
Ever felt stuck in your role with no clear next step? You’re not alone—and we’re talking about it.
Join us for a Live Q&A with top career coaches from The Muse and Fairygodboss at Inspiration Summit. This interactive session will tackle real, unfiltered questions like:
“How do I ask for more when I’ve outgrown my role?”
“How can I prove my worth after a company merger and layoffs?”
“Can I compete without a degree if I’ve got the skills?”
“I’m older, not outdated—how do I beat age bias?”
“Should I job hunt quietly… and how?”
Whether you're navigating career change, resume gaps, or a broken hiring process, our expert coaches are here with candid advice and fresh strategies.
Come with questions. Leave with clarity.
Reserve your Spot Now https://fgb.fyi/4lBtBxH
0 Likes • 0 Comments
Share your insight
Join an authentic community that helps women support each other at work. Share your professional experience or ask for advice — you can even post anonymously.