One thing that helped me when I took on a very skilled, long -tenured but unhappy team was I gave them all a questionnaire to fill out before we had a 1x1. I asked them what they liked doing, what they didn’t like doing, what they thought we should stop doing, what we should keep doing but should possibly reassign, etc. I also asked about their goals.
This really helped with our early 1x1s and taught me a great deal about them.
I used this information to help guide me in task assignment and ensuring we were working on goals that were important to them. I have found that if the majority of the time they get to work on the stuff they liked they were happier and didn’t begrudge when I asked for something they disliked. Remember to have ongoing discussions to make sure you’re on track and in case there are any changes in the employee’s goals.
Another big thing is getting input from people on how to solve things or make improvements. By giving the opportunity to be part of the solution, teams are more likely to adopt changes, the the change is often better than what you came up with on your own, it shows respect for the team, and helps promote individual growth.
Finally, the best thing I did was to institute a kudos program that encourages team members to recognize other team members for things both big and small. I even have my customers give kudos to my team members. These are shared at our monthly team meetings and kept for review time. It was awesome to be able to remind each employee of the things that their team members, customers, and I praised throughout the year. At the end of the year, I recognized the person who gave out the most kudos! I never mentioned who received the most.
To summarize, I guess I would say, look out for your team, make sure you know what their career goals are (and help them reach them), know what they like to do, and recognize the little things.
Best of luck in your new role.
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