I need help explaining job position / role on my resume!

Anonymous

June 5,2022 at 10:59PM UTC

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I need help explaining job position / role on my resume!

In 2018, I was promoted from Account Executive to Associate Operations Manager. The plan was to reduce my client load and divide my responsibilities 60% / 40%. With 60% of my time going to managing my clients, and the other 40% of time going towards helping the business. (Think internal process improvement, helping train new hires, manage our vendors, etc.) However my client load kept growing and I never the work load never got divided as intended...I have a few resume worthy things I did during this time, but it never became a focus. About a year after my promotion, I was involved very little with the ops side of the business and 100% of my time was focused on my clients. In April, I was "promoted" again to Senior Account Executive. Basically, management wanted to give me a raise and a title that more accurately reflected by scope of responsibilities.

How do I address the "Associate Operations Manager" role on my resume...?

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AnonymousJune 6,2022 at 12:05AM UTC
Look up linked in profiles with that title in your industry and see how they lay out the info. If any of their duties are similar to yours I would start there. For any job you apply for it is important to try to weave the key words from the job duty in your resume and cover letter by linking it to your responsibilities.
AnonymousJune 6,2022 at 1:52AM UTC
In your resume there is no need to indicate what percentage of your time was devoted to certain tasks and job duties. Simply delineate your accomplishments and responsibilities for each of your previous job titles and for your current role as a Senior Account Executive. If you apply for a job that requires more experience managing a client load, you can explain in a cover letter and emphasize in an interview that although your Associate Operations Manager title reflected otherwise, during the time you held that title your client load increased as did the portion of your workday dedicated to working with clients.
AnonymousJune 6,2022 at 4:47AM UTC
You include that time and effort. Even if that role was never fully realized, it should promotability and your increased knowledge.